A user calls the helpdesk complaining she cannot get a new Bluetooth headset she purchased to work properly with her iPhone. She was told the device should connect automatically with little hassle, but she cannot get it to connect. What is the first thing you should check?
A)Is the iPhone Bluetooth enabled and discoverable?
B)Is the Bluetooth version compatible with the iPhone?
C)Is she using the correct pin code for device pairing?
D)Has the iPhone had previous hardware issues?

Question

Quizplus · Accepted Answer

The first thing you should check if a user is having an issue with connecting an easy-to-pair item, such as a Bluetooth headset, is whether or not the iPhone Bluetooth is enabled and discoverable.
Key Takeaway: The number one issue folks have with pairing Bluetooth components to their mobile devices is forgetting to enable Bluetooth and set it to discoverable. Keeping Bluetooth disabled and/or undiscoverable makes sense since it can use extra battery life, but people forget they have to turn it back on-sometimes the hassle isn't worth the slightly extra battery life.

A User Calls the Helpdesk Complaining She Cannot Get a New