A user calls the helpdesk complaining that she has to tap an icon on her tablet multiple times before it opens, and pressing the Home button lags. Which of the following would you suggest first to help the user?
A)Perform a soft reset.
B)Perform a hard reset.
C)Install a screen protector.
D)Tell the user to wait longer.

Question

Quizplus · Accepted Answer

To help the user who complains that she has to tap an icon multiple times before it opens and is experiencing a lag when pressing the home button, suggest she first perform a soft reset.
Key Takeaway: Generally, if pressing an icon or home button multiple times doesn't elicit a response, the unit needs to be soft reset. This can generally be accomplished by holding down the power button until the device shuts off. Performing a hard reset should only be done of the device continues to function poorly, since this may result in the loss of data (always backup the device before performing a hard reset).

A User Calls the Helpdesk Complaining That She Has to Tap