Question 1

You want to view the network settings for a Windows XP workstation you are currently working on. What is the correct command?
A)Net config
B)Net file
C)Net computer
D)Net accounts

Accepted Answer

The Net config command followed by either Server or Workstation will display the network configuration information for the host, such as Computer name, User name, Workstation domain, or Logon domain.
Key Takeaway: Using the Net command will allow you to view, update, or repair the network or network settings.

Question 2

Overnight the DHCP server went down. The server provides dynamic IP address for the computers in the office network (using the IPv4 standard). You have the server backup but not all of the computers can connect to the network. What command/commands do you use to reconnect the computers to the server and obtain an IP address?
A)Ipconfig /refresh
B)Ipconfig /release and then ipconfig /renew
C)Ipconfig /release and then ipconfig /refresh
D)Ipconfig /all

Accepted Answer

Ipconfig /release and then ipconfig /renew will allow the computer to reconnect with a new IP address.
Key Takeaway: Using ipconfig /release will prompt the NIC to release the previously assigned IP address and the ipconfig /renew will send a request to the DHCP server for a new IP address.

Question 3

In the Disk Management MMC in Windows XP, you are reviewing the different drive status types. Of the following, which status types are correct? Choose all that apply.
A)Offline: status of a mapped network drive when a network connection cannot be made
B)Formatting: status of a drive currently being formatted with a file system
C)Foreign: status of a dynamic disk that was added to the local computer from another computer
D)Online: The status of a mapped network drive when a network connection is present and active

Accepted Answer

Formatting: status of a drive currently being formatted with a file system and Foreign: status of a dynamic disk that was added to the local computer from another computer are correct.
Key Takeaway: A dynamic drive can have the status of Foreign when it has been previously installed in one computer and now installed in another computer. A drive with the status of Formatting is one undergoing the file system formatting process.

Question 4

A customer with a Windows 2000 Professional computer uses the system to perform automated, low priority tasks. Space is running low in the C:Program Files directory but the customer needs to add more applications. Which of the following will add more space to C:Program Files?
A)Create more space on the drive using msconfig.
B)Add a disk and create a volume mount point.
C)Add the Disk Management MMC snap-in.
D)No real solution other than purchase a new computer with more room.

Accepted Answer

You can add another hard drive to the computer and then mount it as C:Program Files so all of the applications are stored in this larger unit.
Key Takeaway: The Disk Management snap-in is already in the Windows 2000 system under Control Panel > Administrative Tools > Computer Management.

Question 5

You suspect an employee's Win XP computer may have one or more protected files with an incorrect version for the computer. You want to run a command that will scan all protected files and replace them with the correct versions. Also, you only want this to run only once during the next boot. Which command would you use?
A)sfc /scnbot
B)sfc /revert
C)sfc /scanonce
D)sfc /scannow

Accepted Answer

The sfc /scanonce command
will scan all protected system files only once the next time the computer boots.
Key Takeaway: Windows File Protection (WFP), a sub-system included in Microsoft Windows operating systems of the Windows 2000 and Windows XP era, aims to prevent programs from replacing critical Windows system files. Protecting core system files mitigates problems such as DLL hell with programs and the operating system. Windows 2000, Windows XP and Windows Server 2003 include WFP under the name of Windows File Protection; Windows Me includes it as System File Protection.

Question 6

You've been tasked to first shrink the primary partition on the main drive on a Windows Vista computer then mount the unallocated space to an empty folder in the home directory so files can be stored and accessed like a personal folder in the personal directory. Which tool or utility do you use?
A)Disk Management wizard
B)Add Network Location wizard
C)Files and Settings Transfer wizard
D)New Simple Volume wizard

Accepted Answer

The New Simple Volume wizard will shrink the current partition on the primary drive to create unallocated space. Then create a new volume in that space that you can then mount to a folder anywhere in the computer's directory structure.
Key Takeaway: The New Simple Volume wizard is found in Control Panel > Administrative Tools > Computer Management > Disk Management MMC.

Question 7

The Art department needs a computer that will easily store large media files and be able to transfer files back and forth between portable media devices including flash drives. The ability to format USB devices to accept large files is also critical. The file system format you need to select must store large files but also easily manage interoperability with portable devices. Which file system format should you choose?
A)FAT16
B)NTFS
C)exFAT
D)FAT32

Accepted Answer

exFAT, also known as FAT64, is a new file system available in Windows Vista and Windows 7 that allows files larger than 4 GB to be stored and enables seamless interoperability between PCs and portable media devices.
Key Takeaway: exFAT is a successor to FAT32 and is not meant to replace NTFS but rather to provide formatting for USB devices to accept larger files.

Question 8

You suspect one of the routers in the network is slowing the system by creating a bottleneck. You decide to use the tracert command between your computer and another computer in the office to see how many "hops" it takes to reach the host. You'll review the response time for each device along the route (in milliseconds) and you only want to see the IP address of each device, not resolve the hostnames. If the IP address of the destination host was 1.2.3.4, which is the correct command?
A)tracert -h 1.2.3.4
B)tracert -a 1.2.3.4
C)tracert -d 1.2.3.4
D)tracert -w 1.2.3.4

Accepted Answer

tracert -d is correct. Using the -d switch with the tracert command will display the IP address of each device at each "hop".
Key Takeaway: Note: certain IP address ranges cannot be sent across a router and are considered "unroutable". For example, 10.x.x.x and 192.168.x.x

Question 9

When working on a Windows XP computer you use the XCOPY command line utility. What is the benefit of XCOPY?
A)XCOPY is just an alias for the copy command; there is no real difference.
B)The copy command can only copy files within the same directory while XCOPY can move files across different directories.
C)The copy command was replaced with XCOPY in WIN XP and higher.
D)XCOPY is more powerful than copy and is able to move files, directories, and even drives from one location to another.

Accepted Answer

XCOPY is more powerful, possess more features and switches, and can copy files, directories, and even entire drives from one location to another.
Key Takeaway: XCOPY.exe is an external command (runs outside of cmd.exe) while copy runs inside cmd.exe.

Question 10

You need to make some adjustments to the User Account Control settings on a Windows 7 computer. You open Control Panel in Large Icons view and open User accounts. Of the following, which can you modify?
A)Change the User's Environment Variables.
B)Turn on or off Software Updates.
C)Turn on or off Automatic Updates.
D)Turn on or off User Account Control.

Accepted Answer

You can modify the User Account Control and User Environment Variables.
Key Takeaway: UAC can be used to change a number of settings for a user.

Question 11

A customer installed a new disk controller on his Windows 2000 Professional computer. After installing and rebooting, it blue-screened with an "inaccessible boot device" message. How can you solve the problem?
A)Reinstall Windows.
B)Remove the new hardware and drivers.
C)Boot into Last Known Good Configuration.
D)Boot into Safe Mode and update the drivers for the new disk controller.

Accepted Answer

The new disk controller probably conflicted with another controller or the hardware and drivers were not compatible with Windows 2000.
Key Takeaway: If a new disk controller is needed, check the Hardware Compatibility List (HCL) for Windows 2000 to ensure the controller is listed.

Question 12

A Windows 7 computer user complains that the Aero transparency feature doesn't seem to be working. What should you do before trying to fix this issue?
A)In the Search box, search for "Aero" to locate error resolution information.
B)Verify that Windows Experience Index has been calculated and computed.
C)Open Control Panel > Display > choose the Aero icon
D)Check the internet cable

Accepted Answer

If there are any issues with Aero, verify the Windows Experience Index is working. This is located in Control Panel > System and Maintenance > Performance Information and Tools, Then, view the Windows Experience Index base score and sub scores.
Key Takeaway: The Windows Experience Index measures the capability of your computer's hardware and software configurations and expresses that capability as a "base score." This base score is based on the lowest subscore for the individual hardware components.

Question 13

A Windows XP computer receives an error message, "Invalid boot disk. Insert boot disk into Drive A: and press any key," when starting the computer. There is no boot disk in the floppy drive, and you suspect a virus has infected the boot sector on the hard drive. What can you do to resolve the problem?
A)Reinstall Windows
B)Run the antivirus program and reboot
C)Boot to a restore point prior to infection
D)Boot into Safe Mode and detect the infected boot sector

Accepted Answer

Booting is useless if the boot sector is infected = reinstall Windows.
Key Takeaway: If the boot sector is infected, you will not be able to boot the computer to attempt any repair measures. Reinstalling Windows deletes the current installation including the boot sector.

Question 14

A graphic designer tried to launch a graphic editing program and received an error message that the program referenced in the registry was not found. What is the most common solution to this problem?
A)Reboot the computer and re launch the application
B)Uninstall and reinstall the application
C)Use the registry editor to correct the errors
D)Use the Control Panel - Administrative Tools - Services - Extended tab to restart the service for the graphics program

Accepted Answer

The most common solution is to uninstall and reinstall the application.
Key Takeaway: Generally, this sort of error is corrected easily with this process and avoiding trying to figure out the registry issue.

Question 15

Your Manager's Windows 2000 Professional computer has failed. You decide to insert the original Windows 2000 install CD and run a repair operation. On the Welcome to Windows screen, you press "r" (for repair) and have two options. Which two options are available?
A)Recovery Console
B)Automated System Recovery
C)Safe Mode
D)Emergency Repair Process

Accepted Answer

The options are Recovery Console and Emergency Repair Process.
Key Takeaway: There are only two options available.

Question 16

Before launching the DirectX Diagnostic Tool on a Windows XP computer, you type "dxdiag" in the Run box and click OK. What is the first response to this command?
A)The utility launches on the Systems tab
B)The utility launches on the DirectX Files tab
C)The utility requests permission to connect to the Internet and allow the utility to check if the drivers are digitally signed by Microsoft
D)The utility requests permission to connect to the Internet and download the latest DIRECTX components from the manufacturer

Accepted Answer

After the "dxdiag" run command has been processed, the utility requests permission to connect to the Internet and allow the utility to check if the drivers are digitally signed by Microsoft.
Key Takeaway: The actual message reads "Do you want to allow DxDiag to check if your drivers are digitally signed as logo'd by Microsoft's Windows Hardware Quality Labs (WHQL)?"

Question 17

Malware appears to be running as a rogue process on an employee's Windows XP computer. You want to stop the process without affecting the overall performance of the computer. How?
A)Open Task Manager, select the Performance tab, select the process, and click Stop Program
B)Open Task Manager, select the Applications tab, select the process, and click End Task
C)Open Task Manager, select the Process tab, select the process, and click End Process
D)Use the command line "killtask" utility

Accepted Answer

To stop the process, open Task Manager, select the Process tab, select the process, and click End Process.
Key Takeaway: You'll receive a warning message dialog box that "ending a process could make the system unstable". Clicking the OK button will end the process.

Question 18

A Windows XP computer unexpectedly and repeatedly restarts after Shut Down. You want to gather as much information as possible on the event so you can diagnose the error. Of the following, what actions can you implement? (choose all that apply)
A)Systems Properties box - Advanced tab - Startup and Recovery Settings - clear the Automatically Restart check box.
B)Systems Properties box - Advanced tab - Startup and Recovery Settings - select the Debug Write Information check box.
C)Systems Properties box - Advanced tab - Startup and Recovery Settings - select the Write an Event to the System Log check box.
D)Systems Properties box - Advanced tab - Startup and Recovery Settings - select the Send an Administrative Alert check box.

Accepted Answer

In Startup and Recovery, you can clear the Automatically Restart check box to prevent the system from restarting when it encounters an error and select Write an Event to the System Log for information gathering.
Key Takeaway: To view the error information, go into Control Panel - Administrative Tools - Event Viewer.

Question 19

A Windows Vista user wants to use the Windows Sidebar. How is this feature enabled?
A)Control Panel - Appearance and Personalization - Windows Sidebar Properties
B)All Programs - Accessories - select Windows Sidebar
C)Control Panel - Windows Sidebar applet - General tab - Start Sidebar button
D)Right click the Notification Area - Toolbars - Windows Sidebar

Accepted Answer

Windows Sidebar can be started from All Programs - Accessories - select Windows Sidebar. Key Takeaway: The Windows Desktop Gadgets (called Windows Sidebar in Windows Vista ) is a widget engine for Microsoft Gadgets . It was introduced with Windows Vista , in which it features a sidebar anchored to the side of the desktop . Its widgets, called Gadgets, can perform various tasks, such as displaying the time and date and showing the CPU usage. Several gadgets ship with Windows and anyone can develop more gadgets.

Question 20

"NTLDR is missing. Press any key to restart" is the message you receive after rebooting a Windows Vista machine. You just performed a routine RAM upgrade and it is now likely the Ntldr file has been damaged or corrupted. You flash the BIOS to make sure it is the latest version for the motherboard. What option do you have to fix this problem?
A)Copy the boot.ini file from another Windows Vista computer
B)Remove the RAM you just installed
C)Use the Windows Vista installation DVD and select the Repair option
D)Download the file from Microsoft

Accepted Answer

Use the Windows Vista installation DVD and select the Repair option.
Key Takeaway: You can extract the ntldr and ntdetect.com files from the Windows Vista installation disk during the repair operation and copy them to the root directory on the primary hard disk. Once finished, remove the DVD and reboot.

Quiz 6: Other Operating Systems and Technologies

You want to view the network settings for a Windows XP workstation you are currently working on. What is the correct command?

In the Disk Management MMC in Windows XP, you are reviewing the different drive status types. Of the following, which status types are correct? Choose all that apply.

A customer with a Windows 2000 Professional computer uses the system to perform automated, low priority tasks. Space is running low in the C:Program Files directory but the customer needs to add more applications. Which of the following will add more space to C:Program Files?

You've been tasked to first shrink the primary partition on the main drive on a Windows Vista computer then mount the unallocated space to an empty folder in the home directory so files can be stored and accessed like a personal folder in the personal directory. Which tool or utility do you use?

When working on a Windows XP computer you use the XCOPY command line utility. What is the benefit of XCOPY?

You need to make some adjustments to the User Account Control settings on a Windows 7 computer. You open Control Panel in Large Icons view and open User accounts. Of the following, which can you modify?

A customer installed a new disk controller on his Windows 2000 Professional computer. After installing and rebooting, it blue-screened with an "inaccessible boot device" message. How can you solve the problem?

A Windows 7 computer user complains that the Aero transparency feature doesn't seem to be working. What should you do before trying to fix this issue?

A graphic designer tried to launch a graphic editing program and received an error message that the program referenced in the registry was not found. What is the most common solution to this problem?

Your Manager's Windows 2000 Professional computer has failed. You decide to insert the original Windows 2000 install CD and run a repair operation. On the Welcome to Windows screen, you press "r" (for repair) and have two options. Which two options are available?

Before launching the DirectX Diagnostic Tool on a Windows XP computer, you type "dxdiag" in the Run box and click OK. What is the first response to this command?

Malware appears to be running as a rogue process on an employee's Windows XP computer. You want to stop the process without affecting the overall performance of the computer. How?

A Windows XP computer unexpectedly and repeatedly restarts after Shut Down. You want to gather as much information as possible on the event so you can diagnose the error. Of the following, what actions can you implement? (choose all that apply)

A Windows Vista user wants to use the Windows Sidebar. How is this feature enabled?