Which of the following abilities is the most important for a technician involved in customer service?
A)The ability to quickly fix any technical problem and correctly document the solution
B)The ability to solve any technical problem
C)The ability to maintain complete and concise logs
D)The ability to listen and communicate effectively with the user

Question

Quizplus · Accepted Answer

One of the most important abilities for a technician to have is the ability to listen and communicate effectively.
Key Takeaway: Listening and communicatinghelp the customer to effectively explain his problem and additionally build a good reputation for the technician. Although fixing technical issues is of great importance, most customers tend to be less fussy if the technician is able to communicate effectively.

Which of the Following Abilities Is the Most Important for a Technician