David has called a support technician to repair a failed system. David is anxious about whether the data is safe and expresses his concern several times. What should the technician do?
A)Just keep quiet and go ahead with his work.
B)Cheer him up with jokes.
C)Ask him to leave the computer room.
D)Tell him that he has resolved such failures before and that his data will be safe.

Question

Quizplus · Accepted Answer

It is important for the technician to tell the customer that he will do whatever possible to fix the computer without losing data. This will assure the customer that the technician is a responsible person.
Key Takeaway: Some customers may be very anxious when a technician repairs their computer, primarily because they do not know the technician's caliber. It is important to let them know that you are capable and assure them that the hardware and data on the computer arein safe hands.

David Has Called a Support Technician to Repair a Failed