Question 1

In the feature Managing Globalization: Training in Russia, Troika Dialogue uses blended learning that includes which of the following methods in developing its employees:
A) simulation exercises
B) role-playing exercises
C) time management
D) lectures
E) mentors

Accepted Answer

The answer of In the feature Managing Globalization: Training in...

Question 2

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?
A) video teleconference
B) e-learning
C) sensitivity training
D) simulation
E) wilderness trips

Accepted Answer

Simulation learning formats present situations that simulate actual job conditions and allow trainees to practice how to behave in those situations. E-learning and video teleconferences use technology to deliver training but do not necessarily provide opportunities for practice in real-life situations. Sensitivity training and wilderness trips may offer some experiential learning opportunities but may not be as closely related to job conditions as simulation learning.

Question 3

To help ensure that a company's knowledge management technology is fully integrated with other learning activities, many learning organizations have created a position titled Chief Integration Officer.

Accepted Answer

As of my last update, the position of Chief Integration Officer is not commonly recognized or established specifically for integrating knowledge management technology with learning activities.

Question 4

Intense socialization tends to increase employee's commitment to the company.

Accepted Answer

Intense socialization refers to the process of introducing new employees to the company culture and values, and helping them become integrated into the organization. Studies have shown that this process can lead to increased employee commitment, as employees feel a stronger sense of belonging and identification with the company. Therefore, the statement is true.

Question 5

To set the stage for learning, a trainer or manager needs to:
A) consider the beliefs of trainees regarding their personal task-specific competencies
B) provide clear instructions
C) consider how the information will be presented
D) provide a visual demonstration for the trainee of the desired behavior
E) do all of the above

Accepted Answer

To set the stage for learning, a trainer or manager needs to consider the trainees' beliefs about their own competencies, provide clear instructions, and think about how information will be presented. Providing a visual demonstration of the desired behavior can also help reinforce learning. Therefore, all of the options presented are necessary to set the stage for effective learning.

Question 6

Offsite training:
A) is inappropriate when the employees are expected to master complex competencies
B) is usually more appropriate to conduct when the consequence of error is high.
C) creates learning that is easily transferred back to the job
D) is inappropriate when the employer wants affective outcomes
E) is accurately described by all of the above

Accepted Answer

Offsite training is often more appropriate when the consequence of error is high because it allows employees to practice and make mistakes in a controlled environment without the risk of real-world consequences. This setting is ideal for high-stakes situations where errors on the job could be costly or dangerous.

Question 7

An off-site training program would be most likely used when:
A) teaching police recruits how to make a felony arrest
B) training an employee to use a floor polisher
C) teaching a new telemarketer how to close the sale
D) training a newly hired Kmart stock clerk
E) teaching an office manager how to enter data in a new computerized database management system

Accepted Answer

Off-site training is typically more intensive and specialized, and is often used for training that requires hands-on practice or instruction. Teaching police recruits how to make a felony arrest would require this level of training, as it is a critical and potentially dangerous skill. The other options could likely be taught on-site or through a less intense training program.

Question 8

Even though the instructions for mixing paint colors were quite clear, the supervisor training the new hardware store clerk had the clerk watch a demonstration of the mixing of a can of paint and then had the clerk mix a can on her own. The supervisor then critiqued the clerk's performance. The trainer used _____ to set the stage for learning.
A) shaping
B) enactive mastery
C) knowledge management
D) behavioral modeling
E) task segmentation

Accepted Answer

The supervisor used behavioral modeling by providing a demonstration of the desired behavior (mixing paint colors) and then having the clerk imitate it, followed by feedback and critique. This is a form of observational learning and is an effective method for setting the stage for learning. Shaping and enactive mastery involve gradually building up a skill or behavior through practice, while knowledge management and task segmentation involve organizing and presenting information or breaking down a task into smaller parts, respectively. While these techniques may be used alongside behavioral modeling, they are not the primary method used in the scenario described.

Question 9

Which of the following statements about offsite training is true?
A) Simulation exercises are useful for developing human relation skills.
B) Role-playing exercises are useful for developing conceptual or technical skills.
C) Assessment center training transfers to the workplace without intervention by the trainers.
D) The lecture method does not easily permit individualized training.
E) Role-playing places no responsibility on the trainee for the success of the exercise.

Accepted Answer

The answer of Which of the following statements about offsite...

Question 10

Positive characteristics of global leaders in all cultures include:
A) integrity
B) vision
C) inspirational
D) team builder
E) all of the above

Accepted Answer

All of the above characteristics are considered positive traits for global leaders across all cultures. Besides, leaders with integrity and vision can inspire and build strong teams enabling them to succeed in diverse cultural environments.

Question 11

For which of the following is an organization most likely to choose coaching as the most suitable training program?
A) to train a new employee in how to use the phone system
B) to teach a line worker how to operate the painting machine
C) to teach a CEO how to improve her communication skills
D) to improve a new employee's reading and writing skills
E) to teach a staff member how to use a new piece of safety equipment

Accepted Answer

Coaching is most suitable for individuals in positions of leadership or with significant responsibilities, such as a CEO looking to improve communication skills. It involves a one-on-one relationship between a coach and the individual being coached to help them develop specific skills or address specific challenges. Coaching is less appropriate for teaching basic technical skills, such as using a phone system or operating a machine, which are better addressed through structured training programs.

Question 12

As an HR manager for a large national bookstore chain, you have received complaints from some of the employees in your flagship store, which has 27 staff members. Apparently, several lesbian and gay employees brought their significant others to the staff family picnic. This triggered arguments, animosities and inappropriate behaviors at the store, despite the store manager's best efforts. You decide to use cultural awareness training. Which of the following statements is true?
A) Cultural awareness training is inappropriate because gender issues are not cultural issues.
B) The store manager should conduct sexual harassment and diversity training.
C) A consultant should be brought in to do team building instead.
D) Cultural awareness training alone is probably not going to solve the problem.
E) None of the above is true.

Accepted Answer

While cultural awareness training may be a component of the solution, it is unlikely to fully address the situation. Other training, such as sexual harassment and diversity training, should also be considered. Additionally, it may be helpful to involve a consultant for team building and conflict resolution. It is important to address the specific issues of animosity and inappropriate behavior at the store, rather than dismissing them as simply gender or cultural issues.

Question 13

A supervisor is trying to make his new assistant manager Roger more assertive in dealing with his co-workers. For the first couple of weeks, every time Roger issued an order or made a decision based on what is good for the company rather than in accordance with the wishes of the co-worker making the request, Roger's supervisor congratulated him. With such positive reinforcement, Roger has begun to assume a more managerial role. This is an example of:
A) shaping
B) enactive mastery
C) knowledge management
D) behavior modeling
E) task segmentation

Accepted Answer

Shaping is a technique used to train individuals to exhibit certain behavior by reinforcing successive approximations of the desired behavior. In this case, the supervisor is reinforcing Roger's assertiveness in dealing with co-workers by congratulating him every time he makes a decision that benefits the company. This is a form of shaping because the supervisor is rewarding Roger's behavior, which is a successively closer approximation of the desired behavior. The other options are not relevant to this scenario.

Question 14

Knowledge management is about making sure that knowledge from employees, teams, and units in an organization is captured, remembered, stored, and shared with others.

Accepted Answer

Knowledge management is a process of identifying, creating, capturing, organizing, and sharing information within the organization to enhance productivity and competitiveness. It involves creating a supportive culture, processes, and technologies that encourage knowledge sharing and dissemination among employees, teams, and units in the organization. The ultimate goal of knowledge management is to improve organizational learning, decision-making, and performance by leveraging knowledge assets and capabilities.

Question 15

Lee wants to be a market researcher. In order to learn more about the job, he has accepted an internship for next semester at a marketing research firm. Which of the following statements describes why the firm would be willing to use the internship program as one of its training activities?
A) Interns earn less than fully-trained employees.
B) Internship programs provide vicarious learning.
C) Internship programs expose potential employees to the real jobs they would perform is hired.
D) Internship programs are informal.
E) All of the above describe reasons why the marketing research firm uses internship programs as part of its training activities.

Accepted Answer

Internship programs expose potential employees to the real jobs they would perform if hired, which allows the firm to assess their potential as employees. This helps to reduce the risk of hiring someone who may not be a good fit for the position. While internships may be less expensive than hiring fully-trained employees, this is not the main reason why firms use internship programs. Vicarious learning and informality may be benefits of internship programs, but they are not the primary reason why firms use them.

Question 16

Kelly's a new job as data entry clerk entails entering 83 different pieces of information into a computerized form. During her first week, she was expected to complete each form in 30 minutes with no more than two errors. During her second week, Kelly was to reduce her entry time to 20 minutes with no more than one error. During her third week, she was expected to cut her time to 15 minutes with no errors. By the fourth week, Kelly was supposed to be able to complete the data entry on one form in 10 minutes without any errors. To facilitate the mastery of this data entry task, Kelly's supervisor used:
A) task segmentation
B) proximal goals
C) shaping
D) behavior modeling
E) distal goals

Accepted Answer

The supervisor set proximal goals, which are short-term objectives that help in gradually achieving the final goal, allowing Kelly to improve her performance incrementally each week.

Question 17

Jared is an engineer on a self-managing work team. Although an expert in his technical area, Jared is very nervous about public speaking. The team process requires each member to give presentations on their projects every week. Jared tends to make a shambles of his presentations. Finally, Jared's boss sent him for training in public speaking. At Jared's first presentation after his training, his boss sat in the back of the room, nodding and smiling, and giving Jared a thumbs-up sign when Jared finished. Jared's boss was using:
A) positive reinforcement
B) transfer of training
C) specific goals
D) motivation
E) practical encouragement

Accepted Answer

Jared's boss was using positive reinforcement by acknowledging and encouraging Jared's improved public speaking skills through nodding, smiling and giving a thumbs-up sign. This positive feedback is likely to increase the chances of Jared improving his performance in future presentations.

Question 18

The most informal training and development program is:
A) job rotation
B) supervisory assistance and mentoring
C) programmed instruction
D) sensitivity training
E) role playing

Accepted Answer

Supervisory assistance and mentoring is the most informal training and development program. This is because it involves one-on-one guidance, coaching, and feedback from a supervisor or mentor, without a structured curriculum, course materials, or formal assessments. This type of training is often based on the needs of the individual employee and tends to be flexible and personalized. Job rotation, programmed instruction, sensitivity training, and role playing are all more formal training programs with defined objectives, content, and delivery methods.

Question 19

As a traffic officer, Mike deals with wrecks and traffic gridlocks during each working day. Next month he will go to work with the police department's canine unit for six weeks. This way he can become familiar with the dogs and what the unit does. He will learn how to give the dogs commands, and specific ways the dogs are used to fight crime. After his six weeks at this job, he will return to the traffic unit. What type of training program is Mike's police department using?
A) programmed instruction
B) role playing
C) simulation
D) mentoring
E) job rotation

Accepted Answer

Mike is participating in a job rotation program where he is temporarily transferring from his usual role in the traffic unit to the police department's canine unit. During his six weeks with the canine unit, he will learn about their work and gain experience with the dogs before returning to his original position in the traffic unit.

Question 20

Together, job analysis and competency modeling establish the tasks performed in a job and the competencies required for effective job performance.

Accepted Answer

Job analysis identifies the tasks and responsibilities involved in a job, while competency modeling determines the knowledge, skills, and abilities required for effective job performance. Together, they provide a comprehensive understanding of what is required to succeed in a particular job.

Quiz 8: Training and Developing a Competitive Workforce

In the feature Managing Globalization: Training in Russia, Troika Dialogue uses blended learning that includes which of the following methods in developing its employees:

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?

To help ensure that a company's knowledge management technology is fully integrated with other learning activities, many learning organizations have created a position titled Chief Integration Officer.

Intense socialization tends to increase employee's commitment to the company.

To set the stage for learning, a trainer or manager needs to:

Offsite training:

An off-site training program would be most likely used when:

Which of the following statements about offsite training is true?

Positive characteristics of global leaders in all cultures include:

For which of the following is an organization most likely to choose coaching as the most suitable training program?

Knowledge management is about making sure that knowledge from employees, teams, and units in an organization is captured, remembered, stored, and shared with others.

Lee wants to be a market researcher. In order to learn more about the job, he has accepted an internship for next semester at a marketing research firm. Which of the following statements describes why the firm would be willing to use the internship program as one of its training activities?

The most informal training and development program is:

Together, job analysis and competency modeling establish the tasks performed in a job and the competencies required for effective job performance.