Question 1

Much normative influence is unconscious.

Accepted Answer

Normative influence can often be subconscious and subtle, such as conforming to societal norms without consciously realizing it.

Question 2

Which of the following factors is most influential in achieving formal organizational status?
A)Age
B)Assigned role in the organization
C)Nationality and religion
D)Ability to perform disjunctive tasks
E)Loyalty norms

Accepted Answer

Assigned role in the organization is the most influential factor in achieving formal organizational status. This is because the assigned role defines an individual's responsibilities, duties, and authority within the organization. As such, it is a key determinant of an individual's position and status within the formal organizational hierarchy. While age, nationality, religion, ability to perform disjunctive tasks, and loyalty norms can all be relevant factors in certain situations, they are generally not as critical in determining formal organizational status as assigned role.

Question 3

The production manager tells Louis to do one thing and the sales manager says to do the opposite.Louis is experiencing intersender role conflict.

Accepted Answer

The production manager and sales manager are both senders giving conflicting messages, which creates intersender role conflict for Louis.

Question 4

The most important function that norms serve is to increase group cohesiveness.

Accepted Answer

The answer of The most important function that norms serve...

Question 5

The controller told Jan to do one thing and the controller's secretary told Jan to do the opposite.Jan is experiencing interrole conflict.

Accepted Answer

Jan is experiencing intersender conflict, as the conflicting demands are coming from different individuals within the organization.

Question 6

The first-line supervisor who serves as the interface between "management" and "the workers" is most likely to experience ________ role conflict when labour relations are poor.
A)intrasender
B)intersender
C)boundary
D)person-role
E)status

Accepted Answer

Intersender role conflict occurs when there are conflicting expectations from different sources, such as management and workers. In this scenario, the supervisor is caught between the demands of management and the needs or grievances of the workers, leading to intersender role conflict.

Question 7

Whistle-blowing is often a signal of what form of role conflict?
A)Intrasender role conflict
B)Intersender role conflict
C)Interrole conflict
D)Person-role conflict
E)None of the above

Accepted Answer

Whistle-blowing typically involves a person-role conflict, where an individual's personal ethics or values clash with the expectations or behaviors of their role within an organization.

Question 8

What is the most important function of norms?
A)To increase group cohesiveness
B)To prevent social loafing
C)To prevent intersender role conflict
D)To provide regularity and predictability of behaviour
E)To prevent interrole conflict

Accepted Answer

Norms provide regularity and predictability of behavior within a group or society. They provide a shared understanding of what is expected and appropriate behavior in different situations, which allows individuals to anticipate and adjust their actions accordingly. This helps to create stability and order, which is important for the functioning of any social group. While other functions listed (increasing group cohesiveness, preventing social loafing, preventing intersender and interrole conflict) may also be important, none are as fundamental as the role that norms play in establishing expected patterns of behavior.

Question 9

Seniority is the most important criterion in a formal status system.

Accepted Answer

In a formal status system, seniority is one of several criteria that can determine status, along with factors like job performance, qualifications, and contributions to the organization.

Question 10

Role conflict is defined as a lack of clarity of job goals or methods.

Accepted Answer

Role conflict is defined as a situation in which an individual is unable to reconcile the demands of multiple roles, such as work and family responsibilities. It has to do with conflicting expectations and demands, rather than a lack of clarity in job goals or methods.

Question 11

Which of the following has levelled status barriers?
A)Clothing
B)Casual Friday policies
C)Job titles
D)Email
E)Work schedules

Accepted Answer

The answer of Which of the following has levelled status...

Question 12

Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter what form of role conflict?
A)Intrasender role conflict
B)Intersender role conflict
C)Interrole conflict
D)Person-role conflict
E)All of the above

Accepted Answer

Intersender role conflict occurs when different people or groups send conflicting expectations to the employee. Employees who interact with both the organization and its clients or customers may receive conflicting demands from these two sources, leading to intersender role conflict.

Question 13

Organizations that allocate rewards to those who truly need the rewards have adopted a reward system that is based on a(n)________ norm.
A)social responsibility
B)reciprocity
C)equity
D)equality
E)loyalty

Accepted Answer

Organizations that allocate rewards based on who truly needs them are following a social responsibility norm, which emphasizes helping those in need without expecting anything in return.

Question 14

What elements can lead to role ambiguity?
A)Organizational factors, individual factors, role senders,
B)Individual factors, role senders, focal person
C)Organizational factors, individual factors, focal person
D)Organizational factors, role senders, focal person
E)Individual factors, group factors, organizational factors

Accepted Answer

The answer of What elements can lead to role ambiguity?
A)Organizational...

Question 15

Selma and Sam have just started new jobs at the same company.After one month,Selma has become known by her co-workers as the new software engineer,and Sam has become known as the office gossip.What kind of roles are these?
A)Selma's role is designated and Sam's role is designated.
B)Selma's role is designated and Sam's role is assigned.
C)Selma's role is assigned and Sam's role is designated.
D)Selma's role is emergent and Sam's role is emergent.
E)Selma's role is designated and Sam's role is emergent.

Accepted Answer

Selma's role is designated as a software engineer, which is a pre-determined role based on her skills and job title. However, Sam's role as the office gossip is emergent, as it was not necessarily assigned to him but rather something he became known for among his co-workers.

Question 16

The boss who is constantly changing his mind is likely to provoke intrasender role conflict in employees.

Accepted Answer

Intrasender role conflict occurs when a single source of authority sends conflicting messages or expectations. In this case, the boss who is constantly changing his mind is likely to send conflicting messages, which can lead to intrasender role conflict among employees.

Question 17

What kinds of roles develop in organizations?
A)Designated roles and assigned roles
B)Designated roles and informal roles
C)Assigned roles and informal roles
D)Designated roles and emergent roles
E)Formal roles and informal roles

Accepted Answer

Designated roles are the official roles that are assigned to individuals within the organization. Assigned roles are the specific tasks or responsibilities that are given to an individual. Emergent roles are not formally assigned but develop as a result of group dynamics or individual initiative. Therefore, the best choice is D, which includes both designated roles and emergent roles.

Question 18

Studies of jury deliberations have found that jurors with high social status
A)participate more.
B)have more effect on the verdict.
C)participate less and have more effect on the verdict.
D)participate more and have more effect on the verdict.
E)participate more and have less effect on the verdict.

Accepted Answer

Studies have found that jurors with high social status participate more in deliberations and also have more effect on the verdict. This is likely due to their ability to articulate their opinions persuasively and influence the opinions of others.

Question 19

According to the text,norms are personal,individual standards of conduct.

Accepted Answer

Norms are actually shared standards of conduct that are expected of individuals within a particular group or society, rather than personal or individual standards.

Question 20

All of the following are frequent outcomes of role ambiguity EXCEPT
A)absenteeism.
B)job stress.
C)dissatisfaction.
D)reduced organizational commitment.
E)intentions to quit.

Accepted Answer

Role ambiguity typically leads to outcomes such as job stress, dissatisfaction, reduced organizational commitment, and intentions to quit, but not directly to absenteeism. Absenteeism might be a secondary effect of these outcomes rather than a direct result of role ambiguity itself.

Quiz 7: Groups and Teamwork

Much normative influence is unconscious.

Which of the following factors is most influential in achieving formal organizational status?

The production manager tells Louis to do one thing and the sales manager says to do the opposite.Louis is experiencing intersender role conflict.

The most important function that norms serve is to increase group cohesiveness.

The controller told Jan to do one thing and the controller's secretary told Jan to do the opposite.Jan is experiencing interrole conflict.

The first-line supervisor who serves as the interface between "management" and "the workers" is most likely to experience ________ role conflict when labour relations are poor.

Whistle-blowing is often a signal of what form of role conflict?

What is the most important function of norms?

Seniority is the most important criterion in a formal status system.

Role conflict is defined as a lack of clarity of job goals or methods.

Which of the following has levelled status barriers?

Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter what form of role conflict?

Organizations that allocate rewards to those who truly need the rewards have adopted a reward system that is based on a(n) ________ norm.

What elements can lead to role ambiguity?

Selma and Sam have just started new jobs at the same company.After one month,Selma has become known by her co-workers as the new software engineer,and Sam has become known as the office gossip.What kind of roles are these?

The boss who is constantly changing his mind is likely to provoke intrasender role conflict in employees.

What kinds of roles develop in organizations?

Studies of jury deliberations have found that jurors with high social status

According to the text,norms are personal,individual standards of conduct.

All of the following are frequent outcomes of role ambiguity EXCEPT