Some consumers complain illegitimately based on a motivation for monetary gain.
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Q26: A number of consumer misbehaviors may be
Q27: Consumers in the United States send less
Q28: Shoplifting, fraud, abusive behavior, compulsive purchasing, compulsive
Q29: One way to distinguish between consumer misbehavior
Q30: Dysfunctional fan behavior refers to abnormal or
Q32: One study found that dysfunctional fans tend
Q33: One motivation for shoplifting behavior is that
Q34: The U.S. Computer Copyright Act deems the
Q35: Research reveals that dysfunctional fans at sporting
Q36: Product abuse refers to consumers using products
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