One way to distinguish between consumer misbehavior and consumer problem behavior is to consider the issue of what is causing the behavior.
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Q24: Emotions and feelings play a large role
Q25: Consumers who are aggressive or rude are
Q26: A number of consumer misbehaviors may be
Q27: Consumers in the United States send less
Q28: Shoplifting, fraud, abusive behavior, compulsive purchasing, compulsive
Q30: Dysfunctional fan behavior refers to abnormal or
Q31: Some consumers complain illegitimately based on a
Q32: One study found that dysfunctional fans tend
Q33: One motivation for shoplifting behavior is that
Q34: The U.S. Computer Copyright Act deems the
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