Question 1

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?
A) Different assessment and goals
B) Uncertainty about the future
C) A lack of trust
D) All of these
E) Uncertainty about the future and a lack of trust only

Accepted Answer

The answer of You are the production manager for Connor's...

Question 2

The final step to be managed in the change process is:
A) freezing
B) implementation
C) intervention
D) planning change
E) envisioning change

Accepted Answer

The final step in the change process is implementation, which involves actually putting the planned changes into action. While planning change and envisioning change are important steps, without successful implementation, the changes will not be realized. Freezing and intervention are not typically considered final steps in the change process.

Question 3

What is force field analysis?
A) The analysis of the forces that drive customers to a certain organization
B) The analysis of the forces that drive the organization of a company
C) The process of determining which forces drive and which resist a proposed change
D) The process by which an organization forces changes to occur
E) none of these

Accepted Answer

Force field analysis is a technique used to analyze the forces that drive and the forces that resist a proposed change. It helps in identifying the factors that support or hinder an organization from achieving its objectives. Option A and B are incorrect as they do not relate to force field analysis. Option D is incorrect as it is not a valid description of force field analysis. Option E does not provide any answer.

Question 4

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping

Accepted Answer

Refreezing is the stage in which the new behavior or attitude is reinforced and embedded into the organization's culture. This includes providing rewards and recognition to individuals who have acquired the desired skill or attitude.

Question 5

_____ is the lack of information about future events.
A) Uncertainty
B) Risk
C) Worry
D) Stress
E) Change resistance

Accepted Answer

Uncertainty refers to the lack of knowledge or information about future events, which can lead to ambiguity and unpredictability. Risk, on the other hand, refers to the potential for loss or harm that may arise from a particular decision or action. Worry and stress are emotions that can result from uncertainty or risk, while change resistance is a reluctance to accept or adapt to new circumstances or situations.

Question 6

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,
A) change agent
B) changing
C) refreezing
D) unfreezing
E) exercising

Accepted Answer

Unfreezing is the step in the diagnosis stage where participants are made aware of problems and are encouraged to let go of old behaviors and attitudes.

Question 7

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:
A) restructuring.
B) force-field control.
C) total quality management.
D) just-in-time inventory control.
E) skunkwork inventory control.

Accepted Answer

Just-in-time (JIT) inventory control is a method of managing inventory to ensure that materials arrive just when they are needed for production. This approach helps to minimize inventory holding costs and reduce waste, and is often used in lean manufacturing systems.

Question 8

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:
A) a need for change.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.

Accepted Answer

The high level manager's observation of a rise in customer satisfaction complaints indicates that there is a need for change in the company's approach to customer satisfaction. Therefore, option A is the best choice. A critical incident refers to a specific event that had a significant impact on the organization, while a behavioral occurrence relates to an individual's actions or behavior. An environmental opportunity refers to a favorable external factor that the company can leverage, while SWOT analysis is a tool used to analyze internal and external factors affecting the company's performance. None of these options fit the scenario described in the question as well as option A.

Question 9

_____ schedule materials to arrive at a company just as they are needed on the production line.
A) Mass customization system
B) LIFO system
C) First-in-First-out system
D) Just-in-time inventory system
E) Last-in-First-out

Accepted Answer

The system that schedules materials to arrive just as they are needed on the production line is called a just-in-time inventory system. This is a method utilized by companies to minimize inventory storage costs and to ensure that the production line operates smoothly with the availability of required components/materials.

Question 10

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:
A) force field analysis.
B) barrier analysis.
C) negotiation.
D) assessment of goals.
E) all of these.

Accepted Answer

Force field analysis is a technique that helps to identify the forces that support or hinder a proposed change. This technique will help to identify potential barriers to the change and suggest solutions to these barriers. While negotiation, assessment of goals, and barrier analysis may be useful, force field analysis is the best option for this specific situation.

Question 11

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping

Accepted Answer

The intervention stage of organization development in which individuals experiment with new workplace behavior is the Changing stage. During this stage, individuals try out new behavior and receive feedback to determine if the new behavior is effective.

Question 12

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?
A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities

Accepted Answer

Survey feedback activities involve distributing questionnaires to employees to gather data on organizational climate and other factors. The results are then reported back to them by a change agent, which can help promote organizational change and improvement. Team building activities focus on improving interpersonal relationships among team members, intergroup activities focus on improving relationships between different departments or groups within the organization, process-consolidation activities focus on streamlining and improving organizational processes, and symbiotic leadership activities involve developing a collaborative leadership approach.

Question 13

At which stage of the change process do managers evaluate problems and opportunities?
A) Monitor forces for change
B) Need for change
C) Initiate change
D) Implement change
E) Internal forces

Accepted Answer

Evaluating problems and opportunities typically occurs during the "Need for change" stage, which involves identifying areas where improvements are necessary or new opportunities have arisen. This stage precedes the initiation and implementation of change, which come after potential solutions have been identified and evaluated. Monitoring forces for change and assessing internal and external factors may also occur during this stage, but do not specifically involve the evaluation of problems and opportunities.

Question 14

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?
A) Disagreements about the benefits
B) Self interests
C) A lack of trust
D) Goals and assessments
E) Competitors

Accepted Answer

A lack of trust could be causing the board members to not fully commit to the changes announced at the meetings. If there is doubt about the company's leadership or direction, the board may not feel motivated to follow through on the proposed changes.

Question 15

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?
A) Disagreements about the benefits
B) Uncertainty about the future
C) A lack of trust
D) Fear of organizational loss
E) All of these

Accepted Answer

Without detailed information, employees are likely to feel uncertain about the future as they do not know how the changes will affect them.

Question 16

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:
A) to gather more data.
B) to implement change.
C) to perceive a need for change.
D) to change the reward system.
E) all of these.

Accepted Answer

Kyle should perceive a need for change before taking any action. While gathering more data and implementing change are potential next steps, it is important for Kyle to first recognize that there is a problem and determine whether a change in performance is actually necessary. Changing the reward system may not be the best course of action until the root cause of the performance gap is better understood. Therefore, choice (C) is the best starting point.

Question 17

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.

Accepted Answer

The correct sequence for achieving behavioral and attitudinal changes is unfreezing the current state, changing to the desired state, and then refreezing the changes to make them permanent. This is known as the unfreezing-changing-refreezing model, and is considered a foundational concept in the field of organizational development. Choice A has an incorrect term ("freezing"), Choice B has an incorrect term ("change agent") and is missing "refreezing," Choice D has an incorrect sequence, and Choice E is not a valid choice.

Question 18

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?
A) Disagreements about the benefits
B) Self interests
C) A lack of understanding and trust
D) Uncertainty
E) Goals and rewards

Accepted Answer

The employees are exhibiting self-interest, as they fear losing power with the proposed changes. This can be a common barrier to change, as people may prioritize their own interests over the benefits of the organization as a whole.

Question 19

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.
A) Virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention

Accepted Answer

The approach described in the question is a large-group intervention, which involves bringing together participants from all parts of the organization to discuss problems or opportunities and plan for major change. The other options listed are not specific to this approach, as virtual-group interventions, traditional organization development, multi-unit interventions, and strategic planning committees may involve smaller, more focused groups or individuals.

Question 20

_____ indicates a disparity between existing and desired performance levels.
A) Environmental opportunity
B) Need for change
C) Behavioral occurrence
D) Critical incident
E) Organizational structural imbalance

Accepted Answer

The need for change involves recognizing a disparity between the existing performance level and the desired performance level, indicating that a change is necessary. Options A, D, and E are not related to performance levels. Option C refers to a specific behavior rather than overall performance.

Quiz 11: Managing Change and Innovation

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?

The final step to be managed in the change process is:

What is force field analysis?

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

_____ is the lack of information about future events.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:

_____ schedule materials to arrive at a company just as they are needed on the production line.

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

At which stage of the change process do managers evaluate problems and opportunities?

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

_____ indicates a disparity between existing and desired performance levels.