Question 1

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?
A) "I have another class so make it quick."
B) "You seem like you're stressed out."
C) "Please just start at the beginning and go step by step."
D) "Have you considered the other side of the issue?"

Accepted Answer

An action-centered listening style focuses on clear, concise, and well-organized information. Carl would likely ask his conversation partner to start at the beginning and go step by step to ensure he receives information in a structured and efficient manner.

Question 2

Marco knows that he has to communicate clearly and accurately with Rachel, who has an action-centered listening style. Otherwise, Rachel might engage in ______ and interpret his information differently.
A) selective listening
B) second-guessing
C) ambushing
D) gap filling

Accepted Answer

Rachel's action-centered listening style means she focuses on tasks and outcomes. If Marco is not clear, she might second-guess his intentions or instructions, leading to misinterpretation.

Question 3

Individuals with a ______ listening style focus on the facts and details of a message.
A) people-centered
B) action-centered
C) content-centered
D) time-centered

Accepted Answer

Individuals with a content-centered listening style focus on the facts and details of a message, prioritizing and analyzing the information being communicated.

Question 4

As vice president of a multinational corporation, Antonio is constantly aware of how long he has to get to his next meeting. He is most likely to display a(n) ______.
A) people-centered listening style
B) action-centered listening style
C) content-centered listening style
D) time-centered listening style

Accepted Answer

Antonio's constant awareness of how long he has to get to his next meeting suggests a focus on efficiency and time management, characteristics of a time-centered listening style. This style prioritizes brief and concise communication to save time.

Question 5

Tanya has a time-centered listening style. Which is she most likely to say to her conversation partner?
A) "I have another class, so make it quick."
B) "You seem like you're stressed out."
C) "Please just start at the beginning and go step by step."
D) "Have you considered the other side of the issue?"

Accepted Answer

A time-centered listening style focuses on efficiency and brevity, so Tanya is likely to prioritize time and ask her partner to be quick.

Question 6

Research indicates that Israelis prefer the content-centered listening style, while Germans prefer the action-centered listening style. This finding reflects which concepts?
A) Individualistic cultures tend to prefer direct communication styles.
B) Most people adjust their listening style according to setting.
C) High power distance cultures prefer to hear more detail.
D) National culture influences listening style preferences.

Accepted Answer

National culture influences individuals' preferences for different listening styles, as evidenced by the differences between Israelis and Germans in their preferred listening styles.

Question 7

Which statement describes a cultural difference in listening preferences?
A) Men prefer report talk; women prefer rapport talk.
B) Americans prefer directness; Chinese prefer politeness.
C) Children prefer verbal cues; adults prefer nonverbal cues.
D) People with lower status prefer listening; people with higher status prefer speaking.

Accepted Answer

The answer of Which statement describes a cultural difference in...

Question 8

Speaking one's mind is usually valued more by ______ cultures.
A) traditional
B) collectivistic
C) individualistic
D) ethnocentric

Accepted Answer

Individualistic cultures value independence and self-expression, thus they tend to encourage speaking one's mind more than collectivistic cultures, which prioritize group harmony and consensus.

Question 9

Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.
A) empathy
B) rating
C) hearing
D) feedback

Accepted Answer

Making or avoiding eye contact during communication is a form of nonverbal feedback, indicating the listener's engagement, comfort level, or cultural background.

Question 10

Research suggests that women typically prefer people-centered listening while men are more prone to ______ listening.
A) report-centered
B) action-centered
C) content-centered
D) time-centered

Accepted Answer

Research indicates that men often prefer action-centered listening, which focuses on tasks and problem-solving.

Question 11

"It is so frustrating that the finance people keep changing their projection numbers. I can't nail down my budget!" says Sharon. "I know exactly what you mean. That is the worst," says Lynette. Sharon and Lynette are engaging in ______.
A) rapport talk
B) report talk
C) paraphrasing
D) gap filling

Accepted Answer

Sharon and Lynette are engaging in rapport talk, which refers to the kind of conversation aimed at building relationships, showing empathy, and sharing experiences. Their exchange is focused on expressing understanding and solidarity regarding their frustration with changing financial projections, rather than exchanging information or facts, which would be characteristic of report talk.

Question 12

Men are more likely to engage in ______, which can establish status.
A) ambushing
B) rapport talk
C) feedback
D) report talk

Accepted Answer

Men are more likely to engage in report talk, which is a way of communicating that focuses on exchanging information, facts, and knowledge. This form of communication can establish status by demonstrating expertise or knowledge in a particular area.

Question 13

Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.
A) try to ignore her feelings and focus as normal
B) listen only to the parts of the presentation she finds most interesting
C) acknowledge her feelings and be aware of their effects
D) listen critically to the presentation

Accepted Answer

Acknowledging feelings and being aware of their effects can help manage distractions and improve focus, making it easier to listen effectively despite emotional distress.

Question 14

Linden makes sure to put away his phone and close all social media when meeting with clients. Linden is improving his listening by ______.
A) evaluating his listening strengths and weaknesses
B) preparing himself to listen
C) listening with empathy
D) responding nonjudgmentally

Accepted Answer

By putting away his phone and closing all social media, Linden is removing distractions and preparing himself mentally and physically to focus on the client, which is a way of preparing himself to listen.

Question 15

The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.
A) feedback
B) pseudolistening
C) empathy
D) report talk

Accepted Answer

Empathy involves understanding and sharing the feelings of another person, which aligns with the description given.

Question 16

When we describe another's behavior and then explain how that behavior made us feel, we give ______.
A) nonjudgmental feedback
B) rapport-based feedback
C) report-based feedback
D) empathic feedback

Accepted Answer

Nonjudgmental feedback involves describing another's behavior without making judgments about it and then explaining how that behavior affected us, focusing on feelings rather than evaluations or criticisms.

Question 17

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.
A) pseudolistening
B) active listening
C) passive listening
D) gap filling

Accepted Answer

Jason's behaviors such as making eye contact, nodding his head, leaning in, and vocalizing periodically are indicative of active listening. These actions show that he is engaged and paying attention to what Manjula is saying.

Question 18

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?
A) Asking questions like, "Then what happened?"
B) Indicating her involvement by saying, "Oh, I see."
C) Restating his message by saying, "In other words, you're saying…."
D) Remaining silent, nodding, and maintaining eye contact.

Accepted Answer

Paraphrasing involves restating someone else's message in one's own words to show understanding, which is exactly what option C describes.

Question 19

Millie wants to verbally show Laura that she's engaged in her message but does not want to interrupt the flow of conversation. Which active listening strategy should she use?
A) paraphrasing
B) dialogue enhancers
C) asking questions
D) silent listening

Accepted Answer

Dialogue enhancers, such as "I see," "Interesting," or "Uh-huh," allow Millie to show engagement without interrupting the conversation flow.

Question 20

Alonso can tell that Leona is struggling to find words for her feelings, so he wants to communicate his patient engagement without distracting her. Which active listening strategy should he use?
A) dialogue enhancers
B) paraphrasing
C) silent listening
D) asking questions

Accepted Answer

Silent listening is an effective active listening strategy in this context because it allows Alonso to show his engagement and patience without interrupting Leona, giving her space to find and express her words.

Quiz 6: Listening and Responding Effectively

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

Marco knows that he has to communicate clearly and accurately with Rachel, who has an action-centered listening style. Otherwise, Rachel might engage in ______ and interpret his information differently.

Individuals with a ______ listening style focus on the facts and details of a message.

As vice president of a multinational corporation, Antonio is constantly aware of how long he has to get to his next meeting. He is most likely to display a(n) ______.

Tanya has a time-centered listening style. Which is she most likely to say to her conversation partner?

Research indicates that Israelis prefer the content-centered listening style, while Germans prefer the action-centered listening style. This finding reflects which concepts?

Which statement describes a cultural difference in listening preferences?

Speaking one's mind is usually valued more by ______ cultures.

Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.

Research suggests that women typically prefer people-centered listening while men are more prone to ______ listening.

"It is so frustrating that the finance people keep changing their projection numbers. I can't nail down my budget!" says Sharon. "I know exactly what you mean. That is the worst," says Lynette. Sharon and Lynette are engaging in ______.

Men are more likely to engage in ______, which can establish status.

Carol just learned that she was rejected from graduate school, but now she has to listen to a presentation at work. In order to make sure she listens most effectively, she should ______.

Linden makes sure to put away his phone and close all social media when meeting with clients. Linden is improving his listening by ______.

The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.

When we describe another's behavior and then explain how that behavior made us feel, we give ______.

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?

Millie wants to verbally show Laura that she's engaged in her message but does not want to interrupt the flow of conversation. Which active listening strategy should she use?

Alonso can tell that Leona is struggling to find words for her feelings, so he wants to communicate his patient engagement without distracting her. Which active listening strategy should he use?