Question 1

Which of the following activities is included in customer relationship management?

Accepted Answer

Customer relationship management (CRM) is a strategy for managing interactions with customers and potential customers. It includes activities such as marketing, sales, and customer service. Therefore, the best choice is B, marketing. Procurement (A), bill of materials (C), and payroll (D) are not part of CRM.

Question 2

Which of the following is an organizational benefit of using an ERP product?

Accepted Answer

An ERP product facilitates data sharing in real time among different departments of an organization, resulting in improved communication, process efficiency, and better decision making. It does not control unionization of labor, create an island of automation, or promote duplication of data.

Question 3

A(n)________ writes additional code where necessary for implementing ERP systems.

Accepted Answer

A developer writes additional code and develops customizations to implement ERP systems based on the specific requirements and needs of the organization. Project managers oversee the project but do not write code, architects create the overall design and structure but do not necessarily write specific code, and users interact with the system but do not write code.

Question 4

The inherent processes defined in an ERP solution are also known as ________.

Accepted Answer

The inherent processes in an ERP solution are also known as process blueprints. These are pre-designed and pre-constructed workflows that represent the best practices of the particular industry or business domain. They are a set of standardized procedures that serve as a guide for the users of the ERP system in performing their day-to-day business operations. While ERP systems do use database transactions and store procedures, these are not the terms used to describe the inherent processes in an ERP system. Transaction logs, on the other hand, are only used for tracking changes made to data within the ERP system.

Question 5

The ________ specifies the raw materials, quantities, and subassemblies needed to create a final product.

Accepted Answer

The bill of material specifies the raw materials, quantities, and subassemblies needed to create a final product. A bill of lading is a document that details the contents of a shipment while an item identifier is a code assigned to a specific product or component. An inventory list is a record of all the items or products that a company has in stock.

Question 6

A(n)________ is a high-level planner of IS who ensures compatibility of technology and directs technology toward strategic goals.

Accepted Answer

The role described in the question is that of an architect, who is responsible for aligning technology with strategic goals and ensuring compatibility. Developers write and maintain code, business analysts analyze and improve business processes, and trainers educate users on technology use.

Question 7

A(n)________ defines objectives and organizes, plans, and leads the team that implements the ERP solution.

Accepted Answer

A project manager is responsible for defining objectives, organizing, planning, and leading the team that implements the ERP solution. An architect is responsible for the design and structure of the system, a systems analyst is responsible for analyzing and designing information systems, and a business analyst is responsible for analyzing business processes and identifying areas for improvement. However, none of these roles specifically encompass all of the responsibilities of a project manager in implementing an ERP solution.

Question 8

Organizations are facing an ERP hardware dilemma as employees are increasingly using ________ to accomplish business activities and processes, including processes that interact with the company's ERP system.

Accepted Answer

Employees are increasingly using smartphones to accomplish business activities and processes, including those that interact with the company's ERP system, creating a hardware dilemma for organizations.

Question 9

Which of the following activities is included in human resources?

Accepted Answer

Benefits administration is a key function of human resources as it involves managing employee benefits such as health insurance, vacation time, and retirement plans. Capacity planning is related to production and operations, call center support is related to customer service, and cash management is related to finance.

Question 10

Which of the following challenges of implementing an ERP system is related to configuration decisions?

Accepted Answer

Configuration decisions in an ERP system include setting up how the system will handle specific business processes, such as actions to be taken if the customer modifies the order.

Question 11

Which of the following challenges of implementing an ERP system is people-related?

Accepted Answer

The failure to specify objectives for new processes is a people-related challenge because it involves employees and their understanding of the new processes that will be implemented. It is important to have clear communication and training to ensure that employees are on board with the new system and understand how it will impact their work. A, B, and C are not people-related challenges.

Question 12

The ________ is a business and IT professional who heads the IT staff in large organizations, sits on the executive board, and is an active participant in organizational strategic planning.

Accepted Answer

The CIO (Chief Information Officer) is specifically responsible for overseeing the IT department and technology strategy in large organizations. They are typically a part of the executive board and play an active role in strategic planning for the organization. The CEO (Chief Executive Officer) is the highest-ranking executive in the organization and has overall responsibility for the company's operations and performance. The COO (Chief Operating Officer) is responsible for overseeing the day-to-day operations of the company. The CFO (Chief Financial Officer) is responsible for overseeing the financial operations of the company. While all of these roles may interact with IT, the CIO is the specific role tasked with leading the IT function.

Question 13

Which of the following industries was one of the first major customers of ERP?

Accepted Answer

Large aerospace manufacturers were one of the first major customers of ERP. In the 1980s, companies like Boeing and McDonnell Douglas implemented ERP systems to better manage complex supply chain operations and increase efficiency.

Question 14

A ________ works for the ERP vendor or a third party and helps budget, plan, train, configure, and implement an ERP system.

Accepted Answer

A consultant is an individual who works for the ERP vendor or a third party and provides assistance to budget, plan, train, configure, and implement an ERP system. They provide expert advice and guidance to ensure the successful implementation of the system. A user is an individual who uses the system, a systems analyst is responsible for designing and analyzing computer systems, and a business analyst is responsible for identifying business needs and finding solutions to business problems.

Question 15

A ________ understands the technical aspects of ERP and helps plan, configure, and implement an ERP system for company use.

Accepted Answer

A systems analyst is responsible for understanding the technical aspects of ERP and helping plan, configure, and implement an ERP system for company use. They work closely with other stakeholders such as project managers, trainers, and developers to ensure the successful implementation and use of the system. While trainers may be involved in training employees on how to use the system and project managers may oversee the implementation process, the systems analyst is specifically responsible for the technical aspects of the ERP system. Developers may be involved in customizing the system or developing integrations, but may not have the broader understanding of the system and its implementation that the systems analyst possesses.

Question 16

ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.

Accepted Answer

Train the trainer sessions are specifically aimed at training a group of individuals who can then train their peers within an organization. This approach is often used in ERP implementations as it helps to ensure that knowledge is transferred and retained within the organization.

Question 17

The customization of ERP software to meet different customer requirements without changing the program code is called ________.

Accepted Answer

The customization of ERP software without changing the program code is referred to as configuration. It involves adjusting the settings and parameters within the software to suit specific business needs. Modularity refers to the ability of a system to be broken down into individual, independent components, while automation involves the use of technology to automate tasks or processes. Process blueprinting refers to mapping out a company's processes to identify areas for improvement.

Question 18

Which of the following is NOT included in an ERP solution?

Accepted Answer

The answer of Which of the following is NOT included...

Question 19

Who are the top two ERP vendors?

Accepted Answer

Oracle and SAP are considered the top two ERP (Enterprise Resource Planning) vendors according to market share and revenue generated. Both companies offer comprehensive solutions for businesses of different sizes and industries, and have a strong reputation for innovation and customer support. However, the best choice ultimately depends on a company's specific needs and requirements.

Question 20

Which of the following statements is true of small organizations?

Accepted Answer

Small organizations typically have limited resources and therefore may only be able to employ one or two IT analysts who are responsible for managing the entire IS department and ERP system. In such cases, these IT analysts may have to juggle multiple roles and responsibilities. Option A is incorrect because while small organizations may expand IT from one person to a small staff, they typically remain closely connected to senior-level management. Option C is incorrect because employing several IT analysts is less likely for small organizations due to limited resources. Option D is incorrect because small organizations may not have the budget to support a well-staffed IS department with distinct roles for IT personnel.

Quiz 6: Supporting Processes with ERP Systems