BusCorp wants to introduce a new procedure for processing customer requests. If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change is:
A)communication.
B)coercion.
C)stress management.
D)negotiation.
E)learning.

Question

Quizplus · Accepted Answer

Learning is the preferred strategy as it helps employees acquire the necessary skills and knowledge to adapt to new role patterns and routines, reducing resistance to change.

BusCorp Wants to Introduce a New Procedure for Processing Customer