A "customer-back" approach to creating a customer-centric organization means:
A) focusing the organization's structure to develop responses to the customer's needs.
B) building a structure in which financial efficiency and the organization's priorities are aligned for efficient utilization.
C) identifying customer wants and aligning the organization priorities around those needs.
D) None of these is correct.
Correct Answer:
Verified
Q32: Outcome fairness is when consumers cite the
Q33: The service recovery paradox shows it is
Q34: Actions an individual must take to achieve
Q35: The importance of service process quality is
Q36: An ACO provides a local employer with
Q38: Why has loyalty become an important strategy
Q39: Spurious loyalty is best viewed as a:
A)
Q40: In gap analysis, the "walk the talk"
Q41: When boundary employees work for companies in
Q42: In a service blueprint, an organization:
A) audits
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents