The Importance of Service Process Quality Is Best Seen in Health

The importance of service process quality is best seen in health care because:

A) customers want to have easy access in every service situation.
B) many medical malpractice suits have no clinical reason but have been a function of how the service was delivered.
C) the process quality affects consumer perception of the price-value relationship.
D) in the era of transparency metrics are being developed on service process quality.