The service desk is a single point of contact for users to report incidents and seek troubleshooting resolution, and often is referred to as the help desk.

Name: The service desk is a single point of contact for users to report incidents and seek troubleshooting resolution, and often is referred to as the help desk.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The service desk serves as a central point for users to report issues and request assistance, similar to a help desk, but often with a broader scope including service management.

The Service Desk Is a Single Point of Contact for Users