The ITIL process where recurring incidents are analyzed to determine their root causes and provide permanent solutions for the problem at hand is called:
A) Release management.
B) Incident management.
C) Problem management.
D) Change management.

Question

Quizplus · Accepted Answer

Problem management is the ITIL process focused on identifying and addressing the root causes of recurring incidents to provide permanent solutions.

The ITIL Process Where Recurring Incidents Are Analyzed to Determine