Question 1

Which of the following steps is the last step in a strategy-based diagnostic process?

Accepted Answer

Verifying the repair is the final step to ensure that the issue has been resolved and the vehicle is functioning correctly after the repair.

Question 2

Tech A says the strategy-based diagnostic process is a scientific process of elimination. Tech B says the strategy-based diagnostic process begins with scanning the vehicle for DTCs. Who is correct?

Accepted Answer

A

Question 3

The best way to address intermittent faults is to:

Accepted Answer

Intermittent faults are best addressed by looking for repeatable or consistent symptoms, data, or Diagnostic Trouble Codes (DTCs) to identify patterns and potential causes.

Question 4

Tech A says that when diagnosing a transmission problem, it is important to first verify the customer concern by taking the vehicle on a road test if possible. Tech B says that you should check for TSBs during the diagnostic process. Who is correct?

Accepted Answer

Both Tech A and Tech B are correct. Verifying the customer concern through a road test helps in understanding the issue firsthand, and checking for Technical Service Bulletins (TSBs) can provide information on known issues and solutions.

Question 5

Two technicians are discussing a transmission problem. Tech A says that it is important to test drive the vehicle because there may actually be no issue with the vehicle and the customer complaint is actually a normal operational characteristic of the transmission. Tech B says you should always check TSBs before performing any service of the transmission because the manufacturer may have updated a component. Who is correct?

Accepted Answer

Both technicians are correct. Tech A is right that a test drive can help determine if the issue is a normal characteristic. Tech B is correct that checking TSBs can provide important updates or fixes from the manufacturer.

Question 6

Tech A says that experience will allow you to skip many of the steps of the diagnostic process because you will be familiar with the transmission. Tech B says that skipping steps of the diagnostic process can cause issues to be missed, or misdiagnosis of the problem. Who is correct?

Accepted Answer

Skipping steps in the diagnostic process can lead to missed issues or misdiagnosis, as Tech B states. Experience can aid in diagnostics, but it should not replace a thorough process.

Question 7

When the technician encounters a vehicle with more than one customer concern, and both originate from companion systems, the technician:

Accepted Answer

The technician should isolate the faults and test them separately to accurately diagnose and address each issue without interference from the other.

Question 8

All of the following will happen if the technician fails to document test results except:

Accepted Answer

Failure to document test results does not directly affect the technician's ability to diagnose the fault, as diagnosis is based on the technician's skills and observations during testing, not solely on documentation.

Question 9

Tech A says that technicians are frequently paid by the job, or flat rate, rather than paid hourly. Tech B says rushing the repair is best for the customer, so they get their vehicle back quickly. Who is correct?

Accepted Answer

The answer of Tech A says that technicians are frequently...

Question 10

Tech A says that additional service recommendations should be documented on the repair order. Tech B says technicians are obligated to make the customer aware of safety concerns that require attention. Who is correct?

Accepted Answer

Both Tech A and Tech B are correct. Tech A is right because documenting additional service recommendations on the repair order ensures transparency and keeps a record for future reference. Tech B is correct because technicians have a responsibility to inform customers about any safety concerns that need attention to ensure the customer's safety and vehicle reliability.

Question 11

Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?

Accepted Answer

Both Tech A and Tech B are correct. Tech A is right that the customer concern is the focus of step 1 and is often documented on the repair order. Tech B is correct that the technician should fully understand the concern by reading the repair order and possibly discussing it further with the customer.

Question 12

Tech A says that a repair order is only used in the shop and will be discarded when the vehicle is complete. Tech B says that the repair order is a legal document and could be used in a court. Who is correct?

Accepted Answer

The repair order is a legal document and can be used in court, so Tech B is correct.

Question 13

All of the following statements with respect to the 3 Cs are true except:

Accepted Answer

Additional service recommendations should be documented on the repair order to inform the customer and maintain transparency.

Question 14

________ stands for the customer's understanding of the vehicle problem.

Accepted Answer

"Concern" refers to the customer's understanding or description of the vehicle problem.

Question 15

________ stands for the actual fault that is causing the concern.

Accepted Answer

The term "Cause" refers to the actual fault or reason that is causing a particular concern or issue.

Question 16

________ stands for the procedure and parts that will be used to fix the problem.

Accepted Answer

Correction refers to the procedure and parts that will be used to fix a problem.

Question 17

Which of the following is NOT represented by the 3 Cs abbreviation?

Accepted Answer

The answer of Which of the following is NOT represented...

Question 18

Which of the following is NOT represented by the "3 Cs" abbreviation?

Accepted Answer

The answer of Which of the following is NOT represented...

Question 19

Technician A says to always work safely and use the proper tools and correct PPE. Technician B says to identify and document the root cause of the customer's concern. Who is correct?

Accepted Answer

Both Technician A and Technician B are correct. Working safely with proper tools and PPE is essential, and identifying and documenting the root cause of a customer's concern is a critical step in addressing and resolving issues.

Question 20

Technician A says to always work safely and use the proper tools and correct PPE. Technician B says to identify and document the root cause of the customer's concern. Who is correct?

Accepted Answer

Both Technician A and Technician B are correct as working safely with proper tools and PPE is essential, and identifying and documenting the root cause of a customer's concern is a critical part of the diagnostic process.

Quiz 1: Strategy-Based Diagnostics

Which of the following steps is the last step in a strategy-based diagnostic process?

Tech A says the strategy-based diagnostic process is a scientific process of elimination. Tech B says the strategy-based diagnostic process begins with scanning the vehicle for DTCs. Who is correct?

The best way to address intermittent faults is to:

Tech A says that when diagnosing a transmission problem, it is important to first verify the customer concern by taking the vehicle on a road test if possible. Tech B says that you should check for TSBs during the diagnostic process. Who is correct?

Tech A says that experience will allow you to skip many of the steps of the diagnostic process because you will be familiar with the transmission. Tech B says that skipping steps of the diagnostic process can cause issues to be missed, or misdiagnosis of the problem. Who is correct?

When the technician encounters a vehicle with more than one customer concern, and both originate from companion systems, the technician:

All of the following will happen if the technician fails to document test results except:

Tech A says that technicians are frequently paid by the job, or flat rate, rather than paid hourly. Tech B says rushing the repair is best for the customer, so they get their vehicle back quickly. Who is correct?

Tech A says that additional service recommendations should be documented on the repair order. Tech B says technicians are obligated to make the customer aware of safety concerns that require attention. Who is correct?

Tech A says that a repair order is only used in the shop and will be discarded when the vehicle is complete. Tech B says that the repair order is a legal document and could be used in a court. Who is correct?

All of the following statements with respect to the 3 Cs are true except:

________ stands for the customer's understanding of the vehicle problem.

________ stands for the actual fault that is causing the concern.

________ stands for the procedure and parts that will be used to fix the problem.

Which of the following is NOT represented by the 3 Cs abbreviation?

Which of the following is NOT represented by the "3 Cs" abbreviation?

Technician A says to always work safely and use the proper tools and correct PPE. Technician B says to identify and document the root cause of the customer's concern. Who is correct?

Technician A says to always work safely and use the proper tools and correct PPE. Technician B says to identify and document the root cause of the customer's concern. Who is correct?