Question 1

Service arrangements all require that managers understand the benefits and trade-offs-and how to negotiate effective contracts or ________.

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Question 2

___________virtualization is the use of software to emulate hardware or a total computer environment other than the one the software is actually running in.

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Question 3

The cloud computing ___________ consists of SaaS,PaaS,and IaaS.

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Question 4

Companies or government agencies that need greater security and data confidentiality set up their own clouds on servers that they own.These are called __________.

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Question 5

To achieve the benefits of going to the cloud,there must be IT,________,and senior management oversight because a company still must meet its obligations and responsibilities to employees,customers,investors,business partners,and society.

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Question 6

_________ serve as the formal or informal contract or agreement defining the relationships between an organization and a vendor (supplier of cloud services).

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Question 7

____________ virtualization combines the available resources in a network by splitting the network load into manageable parts,each of which can be assigned (or reassigned)to a particular server on the network.

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Question 8

What is a data (or information)silo? What are the primary causes of data silos and why do they interfere with effective organizational operations?

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Question 9

_____________ solutions are growing in popularity with organizations because they reduce the burden of deploying,provisioning,and updating software apps.

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Question 10

Briefly define virtualization.Draw a simple diagram of how virtualization is used to create virtual machines.Your diagram should include: an application layer,a virtualization layer,and a hardware layer.

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Question 11

List and explain two primary causes of information deficiencies in organizations.

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Question 12

The greatest strategic advantage of cloud solutions is that they increase an organization's __________,or ability to quickly implement IT for competitive advantage.

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Question 13

List and describe three key benefits of virtualization.

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Question 14

___________ virtualization is the pooling of physical storage from multiple network storage devices into what appears to be a single storage device that is managed from a central console.

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Question 15

____________ is a technique that creates a virtualization layer and multiple virtual machines (VM)that run on a single physical machine.

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Question 16

Imagine that a national chain of grocery stores regularly administers customer satisfaction surveys and analyzes the results to evaluate the performance of individual store locations.Briefly give an example or description of the data,information,and knowledge that would result from these surveys.

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Question 17

List four service factors to consider when evaluating cloud vendors or service providers.For each service factor,give an example of a question to be addressed with the vendor or service provider.

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Quiz 2: Data Governance and IT Architecture Support Long-Term Performance