Which Is True

Which is true?

A) The danger with lists is that they can become too complex and are then difficult to maintain and become counterproductive.
B) Since customers are supposed to call the Service Desk for support, it is not important for analysts to set up Out of Office messages on their personal lines when they are gone.
C) "What Coworkers Need to Know" lists are beneficial, as they keep analysts focused on upcoming training sessions.
D) A "What I Need to Know" list is a list of all the things an analyst must memorize, as that information is used on a daily basis.