Which Is True About Beginning of Day (BOD) and End

Which is true about beginning of day (BOD) and end of day (EOD) procedures?

A) They should be conducted only if you anticipate having or have had a stressful day.
B) A BOD is the first task that should be performed after an analysts logs onto the ACD.
C) The policies of the service desk determine what is included in these procedures.
D) The BOD and EOD must be completed by one or more of the service desk analysts prior to and after each day.