Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A) desktop for third-party ACD
B) phonebooks and workflows
C) content sharing gadget
D) basic call control (answer, hold, retrieve, end, and make call)
E) agent historical reports

Question

Quizplus · Accepted Answer

Cisco Finesse provides phonebooks and workflows, as well as basic call control features as part of its out-of-the-box agent desktop functionalities.

Which Two Features Does Cisco Finesse Provide as an Out-Of-The-Box