In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
A) after a supervisor has transferred the call
B) after a supervisor has selected a talking agent for monitoring
C) after a supervisor has started monitoring a call
D) after a supervisor has barged into a call

Question

Quizplus · Accepted Answer

The last operation a supervisor needs to perform to intercept a call in Cisco Finesse 10.0(x) is to barge into the call. This allows the supervisor to join the call and interact with both the agent and the customer.