Question 1

Which of the following tasks would be most conducive to whole-versus-part learning?
A) for a tennis professional: teaching a tennis lesson
B) for a cake decorator: putting a customer's name on a birthday cake
C) for a shoe salesperson: finding a certain pair of shoes in the stockroom
D) for a grocery store cashier: looking up the register code for a grocery item

Accepted Answer

Whole-versus-part learning is most effective when the task is complex and involves multiple, interconnected steps or skills, such as teaching a tennis lesson. This involves demonstrating techniques, correcting form, and integrating various aspects of the game, making it conducive to whole learning.

Question 2

Organization analysis, task analysis, and person analysis are all part of which phase of the system model?
A) the training and development phase
B) the analysis phase
C) the needs assessment phase
D) the evaluation phase

Accepted Answer

Organization analysis, task analysis, and person analysis are all part of the needs assessment phase of the system model, which focuses on identifying gaps in knowledge, skills, and abilities that need to be addressed through training and development. This phase is critical for ensuring that training programs meet the specific needs of the organization, its employees, and the tasks they perform.

Question 3

Which term refers to determining what the content of a training program should be, based on a study of the job duties?
A) task analysis
B) individual analysis
C) job analysis
D) organization analysis

Accepted Answer

Task analysis involves identifying the knowledge, skills, and abilities required for successful job performance, which is then used to determine the content of a training program. Individual analysis focuses on identifying the specific needs of individual employees, while job analysis involves studying the job itself and its requirements. Organization analysis involves examining the broader organizational context and its impact on training needs.

Question 4

Who is most likely to be a successful trainer?
A) Carlos is an enthusiastic, risk-taking, assertive person who loves teaching.
B) Jonas is flexible and can adapt his instructions to suit the individual student's needs.
C) Natalia is good at clarifying instructions and adding humour to the situation.
D) Claire is charming and intuitive and loves the subject she teaches.

Accepted Answer

While all of the listed qualities are valuable in a trainer, being able to adapt instructions to suit individual student's needs is particularly important for success. The ability to be flexible in one's teaching style and adjust to different learning styles and abilities can make a significant difference in the effectiveness of the training.

Question 5

Which statement best describes person analysis?
A) It has shifted from a fixed sequence of tasks to a set of competencies.
B) It helps organizations avoid the mistake of putting all employees through training when some do not need it.
C) It involves self-improvement and self-directed training.
D) It examines the external labour market for needed skills.

Accepted Answer

Person analysis is the process of assessing individual employees' training needs to determine whether training is necessary and, if so, which kind. It avoids the mistake of providing training to all employees, regardless of whether they need it or not, as it tailors training to those who need it. Therefore, option B is the correct answer. Option A refers to task analysis, and option D refers to environmental analysis, both of which are separate aspects of training needs assessment. Option C refers to self-directed learning, which is not part of person analysis but is a method for individuals to improve their skills outside of formal training programs.

Question 6

Which of the following best describes the systems approach to training?
A) it is the most cost-effective approach
B) it ensures that training investments have maximum impact on performance
C) it is called development
D) it includes the process of job analysis

Accepted Answer

The systems approach to training is focused on ensuring that training investments have maximum impact on performance by analyzing the organization's needs, developing objectives, designing and delivering training, and evaluating the results. It is not necessarily the most cost-effective approach and it may or may not include the process of job analysis. It is also distinct from the process of development, which is more focused on personal growth and career advancement.

Question 7

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?
A) this is very unusual; most organizations link training directly to their organizational goals
B) this is very unusual; data show that most organizations do not consider the training initiatives of others in their decisions
C) this is not significantly unusual; many organizations copy training strategy used by competitors
D) this is unusual; most organizations at least make attempts to link their training initiatives to their own organizational strategy

Accepted Answer

Many organizations copy training strategies used by competitors, so it is not significantly unusual. It is common for organizations to look at what their competitors are doing and learn from their successes. However, it is important for organizations to also consider their own unique goals and needs when adopting a training strategy.

Question 8

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?
A) the leaderless group
B) the management game
C) the case study
D) behaviour modelling

Accepted Answer

Behaviour modelling focuses on training managers by having them observe and then practice handling real-life employee problems, while receiving immediate feedback from experienced coaches or trainers. This approach helps managers develop hands-on skills and the ability to handle real-world workplace issues. Option A, leaderless group, is a group exercise where individuals analyze and solve a problem without a designated leader. Option B, management game, simulates real-life management situations through a game-like format. Option C, case study, involves analyzing past or hypothetical scenarios to develop problem-solving skills. While all of these training techniques have their benefits, none of them emphasize handling real-life employee problems and receiving immediate feedback quite like behaviour modelling does.

Question 9

Instructional objectives might include all of the following phrases EXCEPT which of the following?
A) "to repair leaking valves"
B) "to appreciate diversity in the workplace"
C) "to assemble components in the proper order"
D) "to calculate the percentage of waste"

Accepted Answer

"to appreciate diversity in the workplace" is not a task or behavior that can be objectively measured or demonstrated, and therefore cannot be an instructional objective. The other choices are specific, measurable actions that can be taught and assessed.

Question 10

Which term refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs?
A) individual assessment
B) competency assessment
C) organizational assessment
D) job assessment

Accepted Answer

Competency assessment refers to evaluating the skills and knowledge required for a specific job or role. This type of assessment is particularly relevant for decision-oriented and knowledge-intensive jobs, as it helps identify the key competencies required for success. Individual assessment refers to evaluating the performance and potential of individual employees, while organizational assessment focuses on evaluating the overall effectiveness of an organization. Job assessment refers to evaluating the specific duties and responsibilities of a particular job.

Question 11

If you were responsible for developing a training program, what should your first step be?
A) create a suitable training environment
B) select the proper training method
C) conduct a needs assessment
D) determine the specific instructional objectives

Accepted Answer

The first step in developing a training program should always be conducting a needs assessment. This involves identifying the specific skill or knowledge gaps that need to be addressed through the training program. Only once the needs assessment is complete can the appropriate training environment, method, and instructional objectives be determined.

Question 12

Which statement best captures the effects of forcing employers to provide training to employees?
A) unclear because the mixed results of studies in instances where employers are forced to offer training
B) helps employees to gain valuable skills that can be transferable to other organizations
C) causes emotional stress on the part of employees
D) causes undue hardship for the employer

Accepted Answer

Forcing employers to provide training has shown mixed results in studies, making the overall effects unclear.

Question 13

What is the relationship of goal-setting to feedback and reinforcement?
A) Goal-setting and feedback are symbiotic.
B) Goal setting and feedback are reciprocal in nature.
C) Goal setting and feedback are both important principles of learning.
D) Goal setting is useless unless employees know how they performed through constant feedback.

Accepted Answer

The answer of What is the relationship of goal-setting to...

Question 14

In which process are the strategies, environment, and resources of an organization examined to determine where training emphasis should be placed?
A) task analysis
B) environmental scanning
C) needs assessment
D) organization analysis

Accepted Answer

Organization analysis examines the strategies, environment, and resources of an organization to determine where training emphasis should be placed.

Question 15

Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called?
A) trainee motivation
B) trainee capacity
C) trainee readiness
D) trainee participation

Accepted Answer

The process of grouping employees according to their capability before a training program is called "trainee readiness," as it assesses whether they are prepared and capable of benefiting from the training.

Question 16

Conducting an organizational needs analysis is likely to yield which of the following types of training-relevant information?
A) strategy
B) what the competition is up to
C) technological changes and financial resources
D) functional requirements of various positions

Accepted Answer

The answer of Conducting an organizational needs analysis is likely...

Question 17

What are the phases of the systems model of training?
A) planning, design, needs assessment, and evaluation
B) needs assessment, design, implementation, and evaluation
C) design, needs assessment, implementation, and evaluation
D) design, needs assessment, management, and evaluation

Accepted Answer

The systems model of training consists of four phases: needs assessment, design, implementation, and evaluation. Planning may be included in the design phase, but it is not typically considered a separate phase. Management is not one of the phases in the traditional model. Therefore, option A, C, and D are incorrect.

Question 18

What is the main difference between training and development?
A) development is more future-oriented and broadly focused
B) development is a broader term used to describe learning processes in an organization
C) development is a term that is used to capture coaching, mentoring, and training
D) development is more narrowly focused

Accepted Answer

Development is more future-oriented and broadly focused, aiming at overall growth and preparing individuals for future roles, whereas training is often more immediate and specific to current job requirements.

Question 19

Omega Organization is going through a very detailed process of looking at all the tasks or duties included in a job. It will then list all the steps performed by the employee to complete each task, and then look to examine the skills and knowledge necessary for the job. Which process is Omega Organization performing?
A) task analysis
B) job analysis
C) person analysis
D) competency analysis

Accepted Answer

The answer of Omega Organization is going through a very...

Question 20

What is the primary reason why organizations train new employees?
A) to increase their knowledge, skill, and ability level
B) to help trainees achieve personal career goals
C) to comply with federal regulations
D) to improve the work environment

Accepted Answer

The primary reason why organizations train new employees is to increase their knowledge, skill, and ability level, which enables them to perform their job responsibilities effectively and efficiently.

Quiz 7: Training and Development

Which of the following tasks would be most conducive to whole-versus-part learning?

Organization analysis, task analysis, and person analysis are all part of which phase of the system model?

Which term refers to determining what the content of a training program should be, based on a study of the job duties?

Who is most likely to be a successful trainer?

Which statement best describes person analysis?

Which of the following best describes the systems approach to training?

Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation?

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

Instructional objectives might include all of the following phrases EXCEPT which of the following?

Which term refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs?

If you were responsible for developing a training program, what should your first step be?

Which statement best captures the effects of forcing employers to provide training to employees?

What is the relationship of goal-setting to feedback and reinforcement?

In which process are the strategies, environment, and resources of an organization examined to determine where training emphasis should be placed?

Organization A is grouping its employees before beginning a training program. The company will group them according to capability. What is this process called?

Conducting an organizational needs analysis is likely to yield which of the following types of training-relevant information?

What are the phases of the systems model of training?

What is the main difference between training and development?

What is the primary reason why organizations train new employees?