The purpose of a buffer statement in a negative message is to ________.
A)ensure that the company avoids legal liability.
B)reduce the reader's shock or pain related to the bad news.
C)inform the reader of the reasons for the bad news.
D)explain company policy regarding the bad-news message.

Question

Quizplus · Accepted Answer

A buffer statement is used to soften the blow of negative news and reduce the receiver's shock or pain related to the bad news. It is meant to create a positive tone and give the receiver a sense of comfort before delivering the negative message.

The Purpose of a Buffer Statement in a Negative Message