The major differences between the direct and indirect strategies are whether you start with a buffer and ________.
A)whether you apologize
B)whether you address the reader by name
C)whether you accept blame for the bad news
D)how early you explain the reasons for the negative news

Question

Quizplus · Accepted Answer

The major difference between the direct and indirect strategies is when and how early you explain the reasons for the negative news. In the direct strategy, the reasons are explained right after the opening buffer. In the indirect strategy, the reasons are explained after the opening buffer and a gradual lead-in that prepares the reader for the news. The other options may be included in both strategies but are not the major differences.

The Major Differences Between the Direct and Indirect Strategies Are