Which of the following business messages would not use the direct strategy?
A)An e-mail message to a staff introducing a new employee
B)An oral presentation detailing the specifics of a new company wellness initiative
C)A letter to a coworker congratulating him or her on a recent promotion
D)A letter to a customer denying his or her request for credit

Question

Quizplus · Accepted Answer

The direct strategy is typically used for messages that are straightforward and not likely to upset or offend the reader. A letter denying a customer's request for credit is potentially sensitive and may upset the recipient, so it would more appropriately use an indirect strategy to soften the blow and explain the reasons behind the decision.

Which of the Following Business Messages Would Not Use the Direct