In the context of service enthusiasm, which of the following statements is true of reputation?
A) It helps an organization attract and keep new customers.
B) It does not provide a competitive edge.
C) It is a core component of the traditional sales process.
D) It helps minimize critical encounters with customers.
E) It does not require a service-minded corporate culture.

Question

Quizplus · Accepted Answer

Reputation helps an organization attract and keep new customers by building trust and credibility, which are essential for customer retention and acquisition.

In the Context of Service Enthusiasm, Which of the Following