If a salesperson notices a billing error in an order, he or she should:
A) wait until the customer notices it.
B) correct billing problems without being prompted by the customer.
C) let the finance team take a call on it.
D) leave it to the senior management to decide whether or not to rectify it.
E) inquire about the severity of the error and act accordingly.

Question

Quizplus · Accepted Answer

Correcting billing problems proactively, without waiting for the customer to notice, demonstrates integrity and commitment to customer service, enhancing trust and satisfaction.

If a Salesperson Notices a Billing Error in an Order