Question 1

In recent years, operations management has become more focused on providing services, because that is where the growth and profit potential is greatest.

Accepted Answer

Many industries are shifting towards service-based businesses, and operations management plays a crucial role in ensuring that these services are delivered efficiently and effectively. As a result, there has been a trend towards increased emphasis on services within operations management.

Question 2

While going through the line at the local grocery store, the clerk asks you if you found everything you needed, as she continues to scan the goods you are planning to purchase. At the end of the scan, a coupon emerges that you can use on future purchases of a product you have just purchased. In reviewing the key concepts from Chapter 9, you would consider this action to be the store's management of its labor.

Accepted Answer

This action would fall under the store's use of technology, specifically the use of automated coupon dispensing systems. Management of labor would involve decisions on training, scheduling, and compensation of employees.

Question 3

An important strategy in operations management is using technology to anticipate customer needs. In the hotel industry, this is known as guest-recognition services.

Accepted Answer

Using technology to anticipate customer needs is an important strategy in operations management, and in the hotel industry, it is known as guest-recognition services.

Question 4

When firms successfully produce products, they create form utility.

Accepted Answer

Form utility refers to the value added to a product or service by changing its form, such as transforming raw materials into a finished product. When firms successfully produce products, they are able to create form utility.

Question 5

Operations management in service industries is about creating a good experience for the customer.

Accepted Answer

Operations management in service industries involves designing and delivering a service that meets the needs and expectations of customers. This includes aspects such as managing queues, ensuring timely delivery of service, and providing a personalized experience to customers. Ultimately, the goal is to create a positive and memorable experience for the customer.

Question 6

Jason recently graduated with a degree in operations management from a respected university. The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Accepted Answer

Operations management is a field that deals with managing the production and delivery of goods or services. Therefore, Jason's degree in operations management could make him an attractive employee for both a manufacturing firm that produces goods and a service firm that delivers services.

Question 7

Only firms in the manufacturing sector can create true form utility.

Accepted Answer

Form utility is the process of adding value to a raw material by changing its form, shape, or design to make it more useful to consumers. While manufacturing firms can certainly create form utility, other types of firms, such as those in the service sector or those that engage in product design, can also create form utility.

Question 8

In service industries such as hotels, quality management training is important to ensure that all employees are certified in their positions.

Accepted Answer

Quality management training ensures that employees are trained and proficient in their roles, which is especially important in service industries where the customer experience is paramount.

Question 9

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

Accepted Answer

The answer of The quality standard for service industries such...

Question 10

Justin Tyme is a manager at Elastic Plastic, Inc. His duties include production scheduling and keeping tabs on the company's inventory. These activities suggest that Justin is involved in promotions management.

Accepted Answer

Justin's duties of production scheduling and inventory management fall under operations management, not promotions management which focuses on advertising, sales promotions, and public relations to increase demand for a product or service.

Question 11

Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.

Accepted Answer

Many manufacturing firms offer or incorporate services such as maintenance, repair, and technical support for their products.

Question 12

Service businesses know that in order to delight customers they must be able to anticipate their needs.

Accepted Answer

Service businesses rely heavily on providing excellent customer service and part of that involves being able to anticipate and meet their customers' needs before they even have to ask.

Question 13

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Accepted Answer

Providing a positive experience for customers is important for building customer loyalty and attracting new business.

Question 14

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Accepted Answer

This statement is false. Education and training are important to workers in all sectors, including the service sector. In fact, many service sector jobs, such as those in healthcare or technology, require specialized education or training.

Question 15

Operations management involves inventory management, quality control, and production scheduling.

Accepted Answer

Operations management involves various functions, including inventory management, quality control, and production scheduling. These functions are crucial for optimizing productivity and delivering products or services efficiently.

Question 16

Firms that specialize in accounting, finance, and management consulting are all part of the service sector.

Accepted Answer

Firms that specialize in accounting, finance, and management consulting are all part of the service sector.

Question 17

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

Accepted Answer

Operations management is concerned with the production and delivery of goods or services that meet the needs of customers. It involves all aspects of the process, from planning and design to production and distribution, with the ultimate goal of satisfying the needs and expectations of consumers. Therefore, operations management moves beyond simply knowing the needs of consumers to actually delivering products and services that fulfill those needs.

Question 18

Manufacturing companies are concerned with production management, while service companies are concerned with operations management.

Accepted Answer

The statement is false. Manufacturing companies also focus on operations management, which includes production management, while service companies also focus on production management in order to deliver their services effectively. Both types of companies care about the quality and efficiency of their operations.

Question 19

Marci Costas is majoring in operations management at Brunau University. Unfortunately, the evolution of the U.S. from a manufacturing-oriented to a service-oriented economy means that Marci will probably find few job openings in her field of study.

Accepted Answer

This statement is not necessarily true. While it is true that there has been a shift towards a service-oriented economy in the U.S., there are still many job opportunities available for individuals with a degree in operations management. Many industries, including healthcare, logistics, and technology, rely heavily on operations management principles and require individuals with this skill set. Additionally, the demand for efficient and effective operations management will continue to be important for both manufacturing and service-oriented businesses.

Question 20

Operations management transforms resources into goods and services, such as a landscape company that utilizes equipment, labor, and materials to develop a landscape. Managing this operation may also involve maintenance services.

Accepted Answer

This statement accurately describes the nature of operations management. The process involves taking inputs, such as equipment, labor, and materials, and transforming them into outputs, such as goods and services. In this case, a landscape company is utilizing resources to create a landscape, which is an example of an output. The management of the operation may also involve maintenance services to ensure the continued quality of the landscape.

Quiz 9: Production and Operations Management

In recent years, operations management has become more focused on providing services, because that is where the growth and profit potential is greatest.

An important strategy in operations management is using technology to anticipate customer needs. In the hotel industry, this is known as guest-recognition services.

When firms successfully produce products, they create form utility.

Operations management in service industries is about creating a good experience for the customer.

Jason recently graduated with a degree in operations management from a respected university. The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Only firms in the manufacturing sector can create true form utility.

In service industries such as hotels, quality management training is important to ensure that all employees are certified in their positions.

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

Justin Tyme is a manager at Elastic Plastic, Inc. His duties include production scheduling and keeping tabs on the company's inventory. These activities suggest that Justin is involved in promotions management.

Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.

Service businesses know that in order to delight customers they must be able to anticipate their needs.

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

Operations management involves inventory management, quality control, and production scheduling.

Firms that specialize in accounting, finance, and management consulting are all part of the service sector.

Operations management moves from knowing the needs of consumers to actually satisfying those needs.

Manufacturing companies are concerned with production management, while service companies are concerned with operations management.

Marci Costas is majoring in operations management at Brunau University. Unfortunately, the evolution of the U.S. from a manufacturing-oriented to a service-oriented economy means that Marci will probably find few job openings in her field of study.

Operations management transforms resources into goods and services, such as a landscape company that utilizes equipment, labor, and materials to develop a landscape. Managing this operation may also involve maintenance services.