During the 'lessons learned' meeting at the completion of a project, a project manager should:
A) identify and capture the lessons learned to make sure they are not forgotten.
B) focus on the past - what went wrong and what could have been done better.
C) appropriately apportion blame for aspects of the project that did not meet expectations.
D) invite operational workers, but not invite the project sponsor or key stakeholders.
E) document only the project's failures, and focus on why these occurred.

Question

Quizplus · Accepted Answer

The purpose of a 'lessons learned' meeting is to identify and capture the lessons learned during the project to ensure they are not forgotten for future projects. The focus should be on both what went well and what could have been done better, not just on the past failures. Blame should not be apportioned during this meeting as it can lead to a defensive atmosphere and limit the participation of team members. It is important to invite both operational workers and key stakeholders to the meeting.

During the 'Lessons Learned' Meeting at the Completion of a Project