Question 1

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.
A) chief executive officer (CEO)
B) chief security officer (CSO)
C) chief information officer (CIO)
D) chief data officer (CDO)

Accepted Answer

The chief information officer (CIO) is responsible for overseeing all of a company's information technology-related activities, including transaction processing, routing, and other computer-related functions. The CEO is generally responsible for overall strategic direction and management of the company, while the CSO is responsible for ensuring the security of the company's information assets. The CDO, on the other hand, is responsible for managing and organizing data assets within the company.

Question 2

____ carry on written "conversations" with people in a natural language.
A) Expert systems
B) Intelligent agents
C) Chatterbots
D) Neural networks

Accepted Answer

Chatterbots are programmed to conduct natural language conversations with people through text or voice, using pre-built response systems based on algorithms and machine learning. Expert systems are software programs designed to provide expert-level advice and decision-making support in a specific domain, while intelligent agents are software programs designed to automate and streamline specific tasks or processes. Neural networks are a type of machine learning algorithm inspired by the way the human brain works, which can be trained to recognize patterns in data and make predictions or classifications.

Question 3

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.
A) rules processor
B) inference engine
C) data authority
D) knowledge bus

Accepted Answer

The inference engine is the software program in an expert system that takes the data stored in the knowledge base and applies the rules to reach specific decisions. The rules processor doesn't usually exist as a separate component and is often incorporated into the inference engine. Data authority also doesn't exist as a separate component, but rather refers to the trusted source of data used in the expert system. Knowledge bus is not a commonly used term in the context of expert systems.

Question 4

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.
A) order entry systems
B) accounting systems
C) office systems
D) document processing systems

Accepted Answer

The specific types of systems mentioned, e-commerce systems and point-of-sale (POS) systems, are both examples of order entry systems. Accounting systems, office systems, and document processing systems may be utilized within order entry systems, but they are not the specific types mentioned in the question.

Question 5

A ____ is responsible for maintaining a large, multiuser system.
A) software engineer
B) system administrator
C) vice president of information systems
D) programmer / analyst

Accepted Answer

A system administrator is responsible for maintaining a large, multiuser system. They are responsible for installing, configuring, and maintaining hardware and software, ensuring system security, troubleshooting issues, and managing user accounts. While software engineers, programmer/analysts, and vice presidents of information systems may work with large systems, they may not necessarily be responsible for maintaining them on a day-to-day basis like a system administrator would be.

Question 6

To help store, organize, and retrieve documents once they have been created in or converted to an electronic format, ____ systems can be used.
A) transaction processing
B) document processing
C) document management
D) office automation

Accepted Answer

Document management systems are designed specifically to store, organize, and retrieve electronic documents. Transaction processing systems are used for business transactions such as point-of-sale purchases, while document processing systems are used to manipulate and edit electronic documents. Office automation refers to the use of technology to automate common office tasks, but it does not necessarily involve document management.

Question 7

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.
A) neural networks
B) expert systems
C) robots
D) biometric systems

Accepted Answer

Artificial intelligence systems that attempt to imitate the way a human brain works are called neural networks.

Question 8

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.
A) Operational
B) Executive
C) Middle
D) External

Accepted Answer

Operational managers are responsible for overseeing non-management employees and ensuring that day-to-day operations run smoothly. This includes individuals such as supervisors, foremen, and office managers. Executive managers are responsible for overseeing the overall direction and strategy of a company, while external managers work outside of the organization (such as consultants or contractors). Middle managers are responsible for managing lower-level managers and ensuring that operations are aligned with company goals.

Question 9

Managers are usually classified into three categories: executive, ____, and operational.
A) development
B) strategic
C) middle
D) decision

Accepted Answer

The three categories of managers are executive, middle, and operational. Middle managers are responsible for implementing the strategies and directives from executive managers and overseeing the work of operational-level employees. Therefore, choice C, middle, is the best answer.

Question 10

The ____ Web is a predicted evolution of the current Web in which all Web content is stored as if it were data in a database so that it can be retrieved easily when needed to fulfill user requests.
A) Intelligent
B) Knowledge
C) Central
D) Semantic

Accepted Answer

The Semantic Web is a concept in which all Web content is stored as data in a database, allowing for easy retrieval and processing to fulfill user requests.

Question 11

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.
A) ERP
B) EDI
C) GIS
D) DSS

Accepted Answer

ERP (Enterprise Resource Planning) is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance. EDI (Electronic Data Interchange) is a technology used for exchanging documents in a structured electronic format between trading partners. GIS (Geographic Information System) is a system designed to capture, store, manipulate, analyze, manage, and present all types of geographical data. DSS (Decision Support System) is a computerized information system used to support decision-making activities within an organization.

Question 12

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations), it is called ____.
A) ERP2
B) EDI
C) CRM
D) EAI

Accepted Answer

The exchange of information between different applications or systems, either within an organization or between organizations, is referred to as Enterprise Application Integration (EAI). EDI (Electronic Data Interchange) is a specific type of EAI that involves exchanging standardized documents between organizations. ERP2 is not a commonly used term, and CRM (Customer Relationship Management) pertains more to managing customer interactions and data.

Question 13

____ refers to the use of computers to help manage manufacturing operations and control machinery used in those processes.
A) Computer-aided manufacturing (CAM)
B) Computer-aided design (CAD)
C) Enterprise architecture
D) Product lifecycle management (PLM)

Accepted Answer

Computer-aided manufacturing (CAM) specifically refers to the use of computers to manage manufacturing operations and control machinery. Computer-aided design (CAD) is related but specifically deals with the use of computers in designing products. Enterprise architecture and product lifecycle management (PLM) are broader terms that encompass various aspects of technology and business operations.

Question 14

____ is the process of gathering, storing, accessing, and analyzing data about a company in order to make better business decisions.
A) Business intelligence
B) System architecture
C) Business flowchart
D) Enterprise architecture

Accepted Answer

Business intelligence involves collecting and analyzing data in order to make informed decisions, while system architecture refers to the design and organization of a company's software and hardware systems. Business flowcharting is a process of mapping out business processes, and enterprise architecture involves creating a strategic plan for an organization's IT infrastructure. Therefore, the best choice for this question is A - business intelligence.

Question 15

The various types of communications systems in place in many organizations include e-mail, messaging, online conferencing, ____, and telecommuting.
A) point-of-sale (POS) systems
B) collaborative (workgroup) computing
C) fingerprint payment systems
D) geographic information system (GIS)

Accepted Answer

The other options listed (A, C, and D) are not types of communications systems commonly used within organizations. Workgroup computing, or collaborative computing, involves various forms of communication and collaboration between team members such as file sharing, real-time editing, and project management.

Question 16

When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as ____.
A) artificial intelligence (AI)
B) computer-aided design (CAD)
C) computer-aided manufacturing (CAM)
D) neural networks

Accepted Answer

When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as Artificial Intelligence (AI). The other options- B) Computer-Aided Design (CAD) and C) Computer-Aided Manufacturing (CAM) are specific to design and manufacturing processes respectively, and D) Neural Networks is a subset of AI that involves building computer systems modeled after the human brain.

Question 17

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.
A) Customer service
B) Customer profiling
C) Personalization
D) Data mining

Accepted Answer

The answer of ____ is a useful sales and marketing...

Question 18

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.
A) transaction processing system
B) office system
C) general ledger system
D) management information system (MIS)

Accepted Answer

A management information system (MIS) is specifically designed to provide decision makers with regular, routine, and timely information to make decisions. Transaction processing systems (A) record day-to-day transactions, office systems (B) are used for general office tasks such as word processing and email, and general ledger systems (C) are used for financial record-keeping.

Question 19

____ refer to the variety of systems in place to record the details of financial transactions, such as payments and purchases.
A) Accounting systems
B) Payroll systems
C) Order entry systems
D) Transaction processing systems

Accepted Answer

Accounting systems are specifically designed to record financial transactions and manage financial information. Payroll systems and order entry systems may capture financial information but are primarily focused on different areas of business operations. Transaction processing systems can refer to any system that processes transactions, including non-financial transactions. Therefore, A) Accounting systems is the best and most specific choice.

Question 20

An inventory management system that goes beyond just inventory to act as a complete distribution system is referred to as a ____ management system (WMS).
A) warranted
B) warehouse
C) wireless
D) world

Accepted Answer

A warehouse management system (WMS) is a type of inventory management system that goes beyond just tracking inventory levels and movements. It includes functions such as receiving and shipping of goods, management of pick-and-pack operations, and optimization of warehouse layout and space utilization. This makes it a complete distribution system, not just an inventory management one. The other choices (warranted, wireless, world) do not accurately describe a WMS.

Quiz 12: Information Systems and System Development

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.

____ carry on written "conversations" with people in a natural language.

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.

A ____ is responsible for maintaining a large, multiuser system.

To help store, organize, and retrieve documents once they have been created in or converted to an electronic format, ____ systems can be used.

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

Managers are usually classified into three categories: executive, ____, and operational.

The ____ Web is a predicted evolution of the current Web in which all Web content is stored as if it were data in a database so that it can be retrieved easily when needed to fulfill user requests.

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations) , it is called ____.

____ refers to the use of computers to help manage manufacturing operations and control machinery used in those processes.

____ is the process of gathering, storing, accessing, and analyzing data about a company in order to make better business decisions.

The various types of communications systems in place in many organizations include e-mail, messaging, online conferencing, ____, and telecommuting.

When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as ____.

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.

____ refer to the variety of systems in place to record the details of financial transactions, such as payments and purchases.

An inventory management system that goes beyond just inventory to act as a complete distribution system is referred to as a ____ management system (WMS) .