Showing through non-evaluative verbal responses that you have listened to what the employee has stated is:
A) Acknowledging.
B) Attending.
C) Affirming.
D) Confirming.

Question

Quizplus · Accepted Answer

Acknowledging is the act of letting the employee know that their message has been received and understood. This can be done through non-evaluative verbal cues such as nodding, summarizing what was said, or using open-ended questions to encourage further conversation. Attending refers to giving the employee your full attention, while affirming and confirming both involve providing positive feedback but may not necessarily indicate active listening.

Showing Through Non-Evaluative Verbal Responses That You Have Listened to What