Teddy fixed an issue with a cloud-based application a few hours ago and just received a call from a user stating that another part of the application is now broken. Which of the following steps of the troubleshooting model did he most likely omit?
A) Identify the problem.
B) Document findings, actions, and outcomes.
C) Establish a plan of action to resolve the problem and implement the solution.
D) Verify full system functionality, and, if applicable, implement preventive measures.

Question

Quizplus · Accepted Answer

Teddy likely omitted verifying full system functionality after fixing the initial issue. This step ensures that the fix did not inadvertently affect other parts of the application, which seems to have happened in this scenario.

Teddy Fixed an Issue with a Cloud-Based Application a Few