________ is especially important when a language barrier or speech disability is part of a customer's situation.
A) Patience
B) Subjectivity
C) Defensiveness
D) Emotional involvement
Correct Answer:
Verified
Q17: If a customer specifically asks to speak
Q18: Individual characteristics or qualities you have may
Q19: Hearing is usually a simple process.
Q20: The first phase in active listening is
Q21: _ refers to sending back verbal and
Q23: The closed-end question format follows the five
Q24: _ is the primary means that many
Q25: Mental factors that can cause a shift
Q26: Recognition is _.
A) a process that occurs
Q27: _ is the phase of the listening
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