Which one of the following statements is true of listening?
A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
B) It is synonymous with hearing.
C) It does not play a significant role in quality customer service.
D) Most people take the listening skill for granted.

Question

Quizplus · Accepted Answer

Listening is an active process that involves not just hearing but understanding and interpreting the information being communicated. It is crucial for effective communication and plays a significant role in quality customer service. Most people indeed take the skill of listening for granted, assuming they are good listeners without actively working to improve or maintain this skill.

Which One of the Following Statements Is True of Listening