Which of the following is a poor example of fostering solid customer relationships?
A) Waiver of transaction charges charged by financial institutions.
B) Complementary air and water for vehicles at gas stations.
C) Complementary Wi-fi Internet access to customers in a hotel.
D) Restocking fees charged by online retailers for returned items.

Question

Quizplus · Accepted Answer

Restocking fees charged by online retailers for returned items can deter customers from making future purchases and can be seen as a negative aspect of customer service, thus not fostering solid customer relationships.

Which of the Following Is a Poor Example of Fostering