Which of the below is a shortsighted view of customer interactions?
A) A company views customers from a relationship standpoint.
B) A customer service representative strives to employ as many positive relationship building skills as possible.
C) A company views customer interactions from a long-term perspective.
D) After a customer calls or comes in and service is provided, the company assumes the customer no longer matters.

Question

Quizplus · Accepted Answer

Option D represents a shortsighted view of customer interactions because it implies that once a service is provided, the customer's value or importance to the company ends. This perspective overlooks the benefits of maintaining a long-term relationship with customers, such as repeat business and referrals.

Which of the Below Is a Shortsighted View of Customer