Hospitality managers need to know about the information-processing capabilities of the brain to
A) describe the capacity of the organization to process information
B) determine the size of the organization's management information systems department
C) avoid overtaxing the guest's mental capacity to comprehend the environment
D) describe the service environment to phone callers curious about it

Question

Quizplus · Accepted Answer

Hospitality managers need to understand the information-processing capabilities of the brain to ensure that the service environment is not too complex or overwhelming for guests to comprehend. This can help to avoid creating a negative experience for guests and to promote satisfaction and loyalty. Understanding the brain's processing capabilities can also aid in the design of effective communication strategies to convey information to guests.

Hospitality Managers Need to Know About the Information-Processing Capabilities of the Brain