A plaque at a hotel front desk that reads "This line is for VIP members only" is an example of a(n)
A) Sign
B) Symbol
C) Artifact
D) Feature
Correct Answer:
Verified
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Q54: How can service organizations help guests cope
Q55: Functional congruence refers to
A) form over function
B)
Q57: Hospitality managers need to know about the
Q58: A rich environment is best for guests
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