What is the main way in which new technologies do not create greater value to service organizations?
A) Employees don't want to have to learn new ways of doing things.
B) The human contact aspect of the service experience can be lost.
C) They can create confusion for guests.
D) The time it takes to install and implement new technologies.

Question

Quizplus · Accepted Answer

The human contact aspect of the service experience can be lost with new technologies, which can lead to decreased customer satisfaction and loyalty. This can be especially true in service industries where personalization and a human touch are integral to the customer experience, such as hospitality or healthcare. While there may be other challenges to implementing new technologies in service organizations, this is the primary one that can result in reduced value.

What Is the Main Way in Which New Technologies Do