Which of the following is an example of how information about the services offered is part of the service environment?
A) asking a waiter about the specials
B) seeing an advertisement banner on your computer for discount on hotel rooms
C) seeing displayed awards and reviews a restaurant has received
D) talking with locals about where the best cafes are

Question

Quizplus · Accepted Answer

Seeing displayed awards and reviews a restaurant has received is an example of how information about the services offered is part of the service environment. This information directly influences the perception of the service quality and environment without requiring verbal communication.

Which of the Following Is an Example of How Information