What is the biggest challenge when attempting to implement and utilize information systems to enhance the customer service experience?
A) collecting the information
B) identifying where your service is failing or underperforming
C) getting the right information to the right person in an appropriate format and at the appropriate time
D) deciding what information should be shared with customers and what information should not

Question

Quizplus · Accepted Answer

While collecting information and identifying areas of underperformance are challenges, the biggest challenge when implementing information systems is getting the right information to the right person in a useful format and in a timely manner. This involves integrating data from various sources and ensuring that it is accessible to customer service representatives or other employees who need it to assist customers. Additionally, deciding what information should be shared with customers and what should be kept internal is important, but not as significant as ensuring that information is effectively used within the organization to improve customer service.

What Is the Biggest Challenge When Attempting to Implement and Utilize