Question 1

As the salesperson walks into the purchasing agent's office, she invites the seller to sit in a chair directly across her desk from her.Into which space zone is the salesperson being placed?
A)impersonal
B)communal
C)social
D)personal
E)public

Accepted Answer

The social space zone is typically used for interactions among acquaintances or in professional settings, such as a salesperson meeting with a purchasing agent across a desk.

Question 2

Kevin is currently going through the features, advantages, benefits which are important for his client and is incorporating them into the presentation.Kevin is in what stage of the basic communication model?
A)The decoding process
B)The communicating process
C)The encoding process
D)The medium selection process
E)The receiving process

Accepted Answer

Kevin is in the encoding process, where he is organizing and structuring the message to effectively communicate the features, advantages, and benefits to his client.

Question 3

Which of the following is not identified as a major nonverbal communication channel in the text?
A)Handshakes
B)The physical spaces between the buyer and seller
C)Clothing and grooming
D)Body movements
E)Chronemics

Accepted Answer

Chronemics (the use of time in communication) is not identified as a major nonverbal communication channel in the text. The other options listed (handshakes, physical spaces, clothing and grooming, and body movements) are all identified as major nonverbal communication channels in the text.

Question 4

When speaking with potential customers, Mario often only has a few centimetres of space between himself and his clients.This causes some to feel and act as if they are not comfortable with the space between themselves and Mario.Which of the following terms captures this scenario?
A)territorial space
B)comfortable space
C)secured space
D)individual space
E)protected space

Accepted Answer

Territorial space refers to the invisible bubble of personal space that individuals maintain around themselves. In this scenario, Mario's proximity to his clients is likely approaching or entering their territorial space, making them uncomfortable.

Question 5

According to the text, what is the term used to describe an area that is between 1.5 to 3.5 metres from a person and is the area normally used for sales presentations?
A)social
B)public
C)secured
D)intimate
E)territorial

Accepted Answer

The term "social" is used to describe the area between 1.5 to 3.5 metres from a person, which is typically used for sales presentations.

Question 6

Canadian image and communication experts provide some advice on the proper hair style appropriate for Canadian salespeople.Which of the following choices best fits the advice provided by these experts and referenced in this text?
A)Wear it short to suggest a conservative, professional, and business-like approach.
B)Consider the industry in which you are working and make sure it's neat and non-distracting.
C)Wear it long to show an optimistic outlook on life.
D)Wear your hair at a medium length in order not to offend prospects that prefer long or short hair.
E)Experts suggest you should follow your "heart" - be yourself.

Accepted Answer

The advice is to consider the industry and ensure the hair style is neat and not distracting, which is in line with option B. Options A, C, and D suggest specific lengths without taking into account individual preferences or industry norms. Option E is not mentioned in the text.

Question 7

Which of the following terms may indicate a buyer is favourably inclined toward a presentation?
A)Recognition
B)Proceed
C)Caution
D)Receptive
E)Acceptance

Accepted Answer

The answer of Which of the following terms may indicate...

Question 8

Your buyer is leaning away from you with his arms crossed and displaying a generally neutral facial expression toward your sales presentation.Which term best describes this scenario?
A)disagreement
B)mixed
C)acceptance
D)caution
E)defiance

Accepted Answer

The buyer's posture of crossing their arms and leaning away suggests caution, which means they may be hesitant or skeptical about the sales pitch. The neutral facial expression could also indicate that they are not fully convinced or engaged in the presentation.

Question 9

The salesperson delivers a detailed presentation while the buyer simply listens to the salesperson.Which of the following terms best describes this scenario?
A)distortion
B)hard-sell communication
C)non-communication
D)noise
E)one-way communication

Accepted Answer

This scenario is an example of one-way communication where the salesperson delivers the message and the buyer simply receives it without any feedback or interaction.

Question 10

Which of the following statements is recommended by the text as a good rule to follow when a salesperson is shaking hands?
A)Always allow the prospect to extend his or her hand first.
B)Fully engage in with the prospect with a vertical hand.
C)Always extend your hand to the prospect first.
D)Use a prolonged handshake to convey your friendliness.
E)Avoid eye contact during the actual handshake; instead look at the prospect's hand.

Accepted Answer

A vertical hand position is recommended as it conveys equality and confidence during a handshake.

Question 11

How large an area is encompassed by an individual's personal space?
A)up to one metre
B)0.5 to 1.5 metres
C)2 to 4 metres
D)3 to 6 metres
E)approximately 4.5 metres

Accepted Answer

Studies have shown that the average personal space distance for most people is between 0.5 and 1.5 metres. However, this can vary based on cultural and individual factors.

Question 12

A chair beside a prospect's desk will typically be in which zone?
A)communal
B)intimate
C)social
D)personal
E)public

Accepted Answer

A chair beside a prospect's desk is typically in the personal zone, which is used for interactions that are more personal and involve closer proximity than the social zone.

Question 13

Raphael is developing a presentation for his client.Which of the following things should he focus on if his goal is to make sure his client retains the information he presents?
A)He should focus on visuals because clients can easily remember what they see
B)He should focus on the text on the slides because clients can easily retain information they read
C)He should focus on what he is saying because clients tend to easily remember the auditory information
D)He should focus on what he is saying along with the visuals because it is easier for clients to recall what was said and what they saw
E)He should focus on the text on the slides and what he is saying because clients find it easier to recall what they read and what was said

Accepted Answer

Combining auditory information with visual aids has been shown to be most effective in aiding retention of information. Therefore, Raphael should focus on what he is saying along with the visuals to ensure his client retains the information presented.

Question 14

Natural barriers such as desks or counters often mitigate which of the following potential violation of physical space?
A)territorial
B)communal
C)social
D)personal
E)public

Accepted Answer

Natural barriers such as desks or counters often mitigate potential violations of personal space, as they create a physical distance between individuals that can make them feel more comfortable and secure. Territorial, communal, social, and public violations are less likely to be mitigated by these types of barriers.

Question 15

According to the textbook, there are six messages in the communication process.Which of the following is not one of the messages?
A)What the other person thinks is heard
B)What the other person says about what you said
C)What you think the other person said about what you said
D)What you think the other person said about what they said
E)What the other person hears

Accepted Answer

There are six messages in the communication process according to the textbook: the message sent, the message received, the message interpreted, the message evaluated, the message responded to, and the message remembered. None of these messages directly relate to what one thinks the other person said about what they said, which is option D.

Question 16

Amelia is attending a sales meeting in a country where she is noticing that everyone is holding onto her hand for a bit longer than she is used to back in Canada.Which of the following countries could Amelia be visiting?
A)Italy
B)France
C)United States of America
D)Japan
E)Brazil

Accepted Answer

In Brazil, it is common for handshakes to last longer and be more engaging compared to countries like Canada.

Question 17

What term would you use to describe the space between a buyer and a seller that should be of respect and if violated, is seen as the most "sensitive zone" by most North Americans?
A)territorial
B)intimate
C)secured
D)personal
E)protected

Accepted Answer

The term used to describe the space between a buyer and a seller that should be of respect and if violated is seen as the most "sensitive zone" by most North Americans is "intimate." The intimate zone ranges from around 0 to 1.5 feet and is reserved for close friends, family members, romantic partners, or trusted individuals. Violating this space can make people feel uncomfortable or threatened.

Question 18

Ian was in a meeting with a new client.He felt that everything was going well; however, once he got back to his office his client changed his mind about meeting him anymore.What could be a possible reason for the client to have a change of heart?
A)Ian shook client's hand vertically before the presentation started
B)Ian was mirroring his client during the presentation
C)Ian was overdressed for the presentation
D)Ian wore perfume before his presentation
E)Ian used social space for his presentation

Accepted Answer

The client may have been sensitive or allergic to the perfume Ian wore, which could have caused discomfort and led to a change of heart about continuing the meetings.

Question 19

A buyer who displays eye contact, has a relaxed overall body demeanour, and exhibits positive facial expressions is often relaying what kind of message to a salesperson?
A)disagreement
B)territorial
C)caution
D)defiance
E)acceptance

Accepted Answer

The buyer displaying eye contact, relaxed body demeanour, and positive facial expressions is indicating acceptance of the salesperson's message.

Question 20

Which space is normally used for sales presentations?
A)impersonal
B)intimate
C)social
D)personal
E)communal

Accepted Answer

Sales presentations typically occur in a social space, which is suitable for professional interactions and allows for effective communication without invading personal space.

Quiz 4: Communication for Successful Selling: How to Build Relationships

As the salesperson walks into the purchasing agent's office, she invites the seller to sit in a chair directly across her desk from her.Into which space zone is the salesperson being placed?

Kevin is currently going through the features, advantages, benefits which are important for his client and is incorporating them into the presentation.Kevin is in what stage of the basic communication model?

Which of the following is not identified as a major nonverbal communication channel in the text?

When speaking with potential customers, Mario often only has a few centimetres of space between himself and his clients.This causes some to feel and act as if they are not comfortable with the space between themselves and Mario.Which of the following terms captures this scenario?

According to the text, what is the term used to describe an area that is between 1.5 to 3.5 metres from a person and is the area normally used for sales presentations?

Canadian image and communication experts provide some advice on the proper hair style appropriate for Canadian salespeople.Which of the following choices best fits the advice provided by these experts and referenced in this text?

Which of the following terms may indicate a buyer is favourably inclined toward a presentation?

Your buyer is leaning away from you with his arms crossed and displaying a generally neutral facial expression toward your sales presentation.Which term best describes this scenario?

The salesperson delivers a detailed presentation while the buyer simply listens to the salesperson.Which of the following terms best describes this scenario?

Which of the following statements is recommended by the text as a good rule to follow when a salesperson is shaking hands?

How large an area is encompassed by an individual's personal space?

A chair beside a prospect's desk will typically be in which zone?

Raphael is developing a presentation for his client.Which of the following things should he focus on if his goal is to make sure his client retains the information he presents?

Natural barriers such as desks or counters often mitigate which of the following potential violation of physical space?

According to the textbook, there are six messages in the communication process.Which of the following is not one of the messages?

Amelia is attending a sales meeting in a country where she is noticing that everyone is holding onto her hand for a bit longer than she is used to back in Canada.Which of the following countries could Amelia be visiting?

What term would you use to describe the space between a buyer and a seller that should be of respect and if violated, is seen as the most "sensitive zone" by most North Americans?

Ian was in a meeting with a new client.He felt that everything was going well; however, once he got back to his office his client changed his mind about meeting him anymore.What could be a possible reason for the client to have a change of heart?

A buyer who displays eye contact, has a relaxed overall body demeanour, and exhibits positive facial expressions is often relaying what kind of message to a salesperson?

Which space is normally used for sales presentations?