Instead of having one worker perform all eight steps to process a customer, an operations manager assigns each step to a different worker. In doing so, the operations manager has increased the:
A) number of phases.
B) number of channels.
C) arrival rate.
D) interarrival rate.

Question

Quizplus · Accepted Answer

By assigning each step to a different worker, the operations manager has increased the number of phases in the process, as each phase now corresponds to a different step handled by a different worker.

Instead of Having One Worker Perform All Eight Steps to Process