Question 1

A study considered the impact of including greetings (e.g., "Hi") and farewells (e.g., "Thanks") in email messages within companies. What did this study find?
A)It increased both morale and trust.
B)It increased morale, but trust was unaffected.
C)It increased trust, but morale was unaffected.
D)It had no significant impact on morale or trust, although the employees did prefer the greetings.

Accepted Answer

Including greetings and farewells in email messages within companies was found to increase both morale and trust among employees. This is because such personal touches can make communication feel more friendly and respectful, fostering a positive work environment.

Question 2

Which type of confirming message indicates that you find someone important and communicates valuing?
A)acknowledgment
B)endorsement
C)recognition
D)sanction

Accepted Answer

Endorsement is a type of confirming message that communicates valuing and indicates that you find someone important.

Question 3

Match the terms below with their description.
a.communication climate
b.confirming response
c.defensiveness
d.disagreeing response
e.disconfirming response
-Message that communicates value for another

Accepted Answer

The answer of Match the terms below with their description.
a.communication...

Question 4

Match the terms below with their description.
a.communication climate
b.confirming response
c.defensiveness
d.disagreeing response
e.disconfirming response
-Face-protecting behaviour

Accepted Answer

The answer of Match the terms below with their description.
a.communication...

Question 5

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
a.certainty
b.control
c.evaluation
d.neutrality
e.strategy
f.superiority
-Problem orientation

Accepted Answer

The answer of Match the following Gibb's supportive behaviours with...

Question 6

Match the terms below with their description.
a.communication climate
b.confirming response
c.defensiveness
d.disagreeing response
e.disconfirming response
-A message given by a complainer

Accepted Answer

The answer of Match the terms below with their description.
a.communication...

Question 7

Match the terms below with their description.
a.communication climate
b.confirming response
c.defensiveness
d.disagreeing response
e.disconfirming response
-A message that communicates a lack of regard for another

Accepted Answer

The answer of Match the terms below with their description.
a.communication...

Question 8

Match the terms below with their description.
a.communication climate
b.confirming response
c.defensiveness
d.disagreeing response
e.disconfirming response
-The degree to which two interacting people feel valued by one another

Accepted Answer

The answer of Match the terms below with their description.
a.communication...

Question 9

"I've done all the research required to start my new business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?
A)certainty
B)control
C)strategy
D)superiority

Accepted Answer

This statement is an example of the certainty category, as the speaker is sure that they have all the necessary information and do not need any additional knowledge. They are closed to new ideas or perspectives, as they believe they already have all the answers.

Question 10

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
a.certainty
b.control
c.evaluation
d.neutrality
e.strategy
f.superiority
-Description

Accepted Answer

The answer of Match the following Gibb's supportive behaviours with...

Question 11

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
a.certainty
b.control
c.evaluation
d.neutrality
e.strategy
f.superiority
-Empathy

Accepted Answer

Empathy involves understanding and sharing the feelings of others, which matches the definition provided for choice O.

Question 12

Which term means the same thing as "evaluative language"?
A)defensive language
B)objective language
C)supportive language
D)you language

Accepted Answer

The answer of Which term means the same thing as...

Question 13

Match the type of disconfirming response with its behavioural description.
a.impersonal
b.impervious
c.incongruous
d.irrelevant
e.tangential
-You say you're very interested in what your friend is telling you, but your eyes are glued to the game on the screen.

Accepted Answer

The answer of Match the type of disconfirming response with...

Question 14

Tina asks her boss if she can take Friday afternoon off to take her child to a medical appointment. In a detached tone of voice, her boss replies, "Yes, everybody has problems these days." What type of disconfirming response is the boss's reply?
A)impersonal response
B)impervious response
C)irrelevant response
D)tangential response

Accepted Answer

The boss's reply is an impersonal response because it lacks empathy or personal engagement with Tina's situation, indicating a detachment or indifference to her specific needs.

Question 15

Match the type of disconfirming response with its behavioural description.
a.impersonal
b.impervious
c.incongruous
d.irrelevant
e.tangential
-Shelley says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, "I'm really excited about getting an 'A' on my test."

Accepted Answer

The answer of Match the type of disconfirming response with...

Question 16

Match the type of disconfirming response with its behavioural description.
a.impersonal
b.impervious
c.incongruous
d.irrelevant
e.tangential
-Vince says, "I'm so tired," and you reply, "Yeah, everybody's got problems today."

Accepted Answer

The answer of Match the type of disconfirming response with...

Question 17

Match the type of disconfirming response with its behavioural description.
a.impersonal
b.impervious
c.incongruous
d.irrelevant
e.tangential
-When Camille asks how your roommate is feeling, you tell her about your own health.

Accepted Answer

The answer of Match the type of disconfirming response with...

Question 18

Match the type of disconfirming response with its behavioural description.
a.impersonal
b.impervious
c.incongruous
d.irrelevant
e.tangential
-You see Arienne smile at you, but you turn away.

Accepted Answer

The answer of Match the type of disconfirming response with...

Question 19

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
a.certainty
b.control
c.evaluation
d.neutrality
e.strategy
f.superiority
-Provisionalism

Accepted Answer

The answer of Match the following Gibb's supportive behaviours with...

Question 20

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart.
a.certainty
b.control
c.evaluation
d.neutrality
e.strategy
f.superiority
-Equality

Accepted Answer

The answer of Match the following Gibb's supportive behaviours with...

Quiz 9: Improving Communication Climates

A study considered the impact of including greetings (e.g., "Hi") and farewells (e.g., "Thanks") in email messages within companies. What did this study find?

Which type of confirming message indicates that you find someone important and communicates valuing?

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -Message that communicates value for another

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -Face-protecting behaviour

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Problem orientation

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -A message given by a complainer

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -A message that communicates a lack of regard for another

Match the terms below with their description. a.communication climate b.confirming response c.defensiveness d.disagreeing response e.disconfirming response -The degree to which two interacting people feel valued by one another

"I've done all the research required to start my new business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Description

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Empathy

Which term means the same thing as "evaluative language"?

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -You say you're very interested in what your friend is telling you, but your eyes are glued to the game on the screen.

Tina asks her boss if she can take Friday afternoon off to take her child to a medical appointment. In a detached tone of voice, her boss replies, "Yes, everybody has problems these days." What type of disconfirming response is the boss's reply?

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -Shelley says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, "I'm really excited about getting an 'A' on my test."

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -Vince says, "I'm so tired," and you reply, "Yeah, everybody's got problems today."

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -When Camille asks how your roommate is feeling, you tell her about your own health.

Match the type of disconfirming response with its behavioural description. a.impersonal b.impervious c.incongruous d.irrelevant e.tangential -You see Arienne smile at you, but you turn away.

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Provisionalism

Match the following Gibb's supportive behaviours with their defensive-arousing counterpart. a.certainty b.control c.evaluation d.neutrality e.strategy f.superiority -Equality