Question 1

____ set targets to create the knowledge and skills required for performance.
A) Functional plans
B) Learning goals
C) Outcome goals
D) Strategic plans
E) Tactical plans

Accepted Answer

Learning goals set specific targets for developing knowledge and skills needed for effective performance. Functional plans relate to specific departments or functions within an organization. Outcome goals are focused on achieving particular results or outcomes. Strategic plans set long-term goals and plans for achieving them. Tactical plans are more immediate plans for implementing strategies and achieving specific objectives.

Question 2

Javier and his team of engineers have gone through the blueprint of a new commercial complex and have underlined major issues that could crop up when work starts at the site. They have also thought of possible fixes to the issues. This is an example of _____.
A) benchmarking
B) operational planning
C) functional planning
D) tactical planning
E) contingency planning

Accepted Answer

This scenario describes the process of identifying potential problems and creating solutions to address them, which is the essence of contingency planning. Benchmarking involves comparing performance with competitors, operational planning involves planning for routine operations, functional planning involves organizing resources within a specific department, and tactical planning involves creating plans to achieve specific short-term goals.

Question 3

Sahoko, the manager of a construction company, is in charge of allocating equipment and construction workers to different construction projects. She allocates the majority of equipment and workers to high priority projects. In this scenario, Sahoko creates a _____ budget.
A) financial
B) operating
C) nonmonetary
D) zero-based
E) personal

Accepted Answer

A nonmonetary budget involves the allocation of resources such as equipment and labor, rather than financial resources.

Question 4

Which of the following is true of "great goals"?
A) They are impossible to achieve.
B) They are challenging.
C) They are difficult to measure.
D) They are very generic in nature.
E) They are not bound by timetables.

Accepted Answer

"Great goals" are typically challenging, but not necessarily impossible to achieve. They may be difficult to measure, but they are often specific and not generic in nature. They may also have a specific timetable for achievement.

Question 5

The team leader of an IT firm has called for a meeting of all software engineers to view and discuss the course of action for a new software creation project. This is an example of _____.
A) participatory planning
B) performance appraisal
C) contingency planning
D) benchmarking
E) zero-based budgeting

Accepted Answer

The team leader is involving all software engineers in the planning process, which is participatory planning.

Question 6

____ help(s) link tactical goals in means-end fashion with the accomplishment of strategic goals.
A) Functional plans
B) Goal alignment
C) Hierarchy of goals
D) Outcome goals
E) Participatory planning

Accepted Answer

Goal alignment is the process of linking tactical goals to strategic goals in a means-end fashion so that the accomplishment of strategic goals is facilitated. Functional plans are detailed plans for achieving specific functional goals, but they may not necessarily be aligned with the organization's strategic goals. Hierarchy of goals is the process of organizing goals based on their level of importance or priority, but it does not ensure the linkage between tactical and strategic goals. Outcome goals are goals that focus on the end result, but they do not provide the means to achieve them. Participatory planning involves involving stakeholders in the planning process, but it does not guarantee goal alignment. Therefore, the best choice is goal alignment.

Question 7

Laura is the owner of a boutique. She comes up with a new plan to improve the sale and distribution of the merchandise of her boutique. Which functional plan did Laura employ in this scenario?
A) Human resource plan
B) Logistics plan
C) Marketing plan
D) Production plan
E) Facilities plan

Accepted Answer

Laura employs a marketing plan to improve the sale and distribution of the merchandise of her boutique.

Question 8

____ set targets for actual performance results.
A) Functional plans
B) Learning goals
C) Outcome goals
D) Strategic plans
E) Tactical plans

Accepted Answer

Outcome goals set targets for actual performance results. Functional plans deal with specific departmental activities, learning goals focus on individual development, strategic plans outline a company's overall direction and goals, and tactical plans detail specific actions needed to implement the strategic plan.

Question 9

The planning team at Abdullah and Sons has thoroughly examined all possible situations that may be encountered in the current year. They have also addressed various factors that may provide assistance or act as barriers to objectives. Which of the following steps in the planning process has been completed by the planning team at Abdullah and Sons by taking these actions?
A) Defining objectives
B) Determining where one stands vis-à-vis objectives
C) Developing premises regarding future conditions
D) Measuring performance
E) Implementing the plan and evaluating results

Accepted Answer

The planning team at Abdullah and Sons developed premises regarding future conditions by thoroughly examining all possible situations that may be encountered in the current year and addressing various factors that may provide assistance or act as barriers to objectives. This step involves making assumptions about future conditions, which is what the team did by addressing various factors that may impact their objectives.

Question 10

Identify and describe the steps in the planning process.

Accepted Answer

The answer of Identify and describe the steps in the...

Question 11

Silver Finance requires that its interest rate planning process include its employees, managers, some customers, and others who will be affected by the resulting plans and/or will be asked to help implement them. Silver Finance is utilizing _____.
A) contingency planning
B) scenario planning
C) management by objectives
D) participatory planning
E) benchmarking

Accepted Answer

Participatory planning involves involving a wide range of individuals and stakeholders in the planning process. In this case, Silver Finance is including employees, managers, customers, and others who will be affected by the interest rate plans. This aligns with the participatory planning approach, as it emphasizes collaboration, input from multiple perspectives, and involving individuals who will be impacted by the resulting plans.

Question 12

Sujata works for RLB financial services, a mortgage company. The company has opened a new branch in a developing country and Sujata has been assigned the task of identifying all kinds of risks the company might face in that country. She identifies several possible events such as political unrest, ethnic riots, and natural calamities that would endanger the business continuity of the organization. She makes plans to deal with each of these events. Sujata is involved in the process of _____.
A) scenario planning
B) performance appraisal
C) contingency planning
D) benchmarking
E) zero-based budgeting

Accepted Answer

The answer of Sujata works for RLB financial services, a...

Question 13

When job performance is difficult to quantify, performance objectives can be stated as _____.
A) short-range plans
B) benchmarks
C) verifiable work activities
D) measurable end products
E) deliverables

Accepted Answer

When job performance is difficult to quantify, performance objectives can be stated as verifiable work activities. This means stating specific tasks or activities that the employee should carry out, which can be observed and measured for completion. While deliverables and measurable end products can be useful measures of job performance, they may not be appropriate in all situations and can be difficult to measure. Short-range plans and benchmarks may be useful in certain situations, but they are not necessarily the best option for setting performance objectives when job performance is difficult to quantify.

Question 14

____ make(s) sure that goals everywhere in the organization are linked together to advance its overall mission or purpose.
A) Functional plans
B) Goal alignment
C) Hierarchy of goals
D) Strategic plans
E) Tactical plans

Accepted Answer

Goal alignment is the process of ensuring that all organizational goals are linked together to advance its overall mission or purpose. This ensures that all departments and individuals are working towards the same overall objective. Functional plans, hierarchy of goals, strategic plans, and tactical plans are all related to the process of goal alignment, but do not specifically refer to the concept of linking goals to advance the overall mission of the organization.

Question 15

Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of _____.
A) internal benchmarking
B) forecasting
C) functional planning
D) tactical planning
E) external benchmarking

Accepted Answer

This scenario describes internal benchmarking, which involves comparing and sharing practices within an organization to improve overall performance.

Question 16

Which of the following is a characteristic of a "great goal"?
A) It has no precise timetable.
B) It is general and not too specific.
C) It is almost impossible to accomplish.
D) It can be measured easily.
E) It is not challenging.

Accepted Answer

A great goal should be measurable so that progress can be tracked and adjustments can be made. Goals that cannot be measured are difficult to evaluate and can lead to uncertainty and lack of motivation.

Question 17

Aziza is an assistant manager at a popular retail outlet. She likes to keep her employees motivated and she insists that the sales team meet their daily sales target and strive to go beyond their targets for extra bonuses. Aziza can be regarded as a(n) _____ manager.
A) change oriented
B) results oriented
C) priority oriented
D) relational oriented
E) complacency oriented

Accepted Answer

Aziza's focus on meeting daily sales targets and striving for extra bonuses demonstrates a results-oriented approach to management.

Question 18

A magazine publishes forecasts of industry conditions, interest rates, unemployment trends, and national economies every quarter. It uses expert opinion to predict the future. This method of forecasting the future falls under the category of _____ forecasting.
A) specific
B) attainable
C) timely
D) measurable
E) qualitative

Accepted Answer

The method of forecasting the future that relies on expert opinion to predict industry conditions, interest rates, unemployment trends, and national economies falls under the category of qualitative forecasting. This is because it is based on subjective opinions and judgments rather than numerical data and statistical analysis.

Question 19

LazyMart, an online retailer, hopes to be one of the most popular, highly efficient, and biggest e-tailers in the country. It wishes to excel in all its endeavors to serve customers. This is an example of a:
A) policy.
B) functional plan.
C) code of conduct.
D) vision.
E) tactical plan.

Accepted Answer

The statement describes the organization's long-term goal or vision of becoming one of the most popular, highly efficient, and biggest e-tailers in the country.

Question 20

Which of the following is true of participatory planning?
A) It reduces the time needed for planning.
B) It has less need for forecasting.
C) It pays greater attention to contingency situations.
D) It can improve results by improving implementation.
E) It decreases the creativity of planning.

Accepted Answer

Participatory planning involves involving stakeholders and those who will be involved in implementing the plan in the planning process. This can lead to increased ownership of the plan, greater understanding of the goals and objectives, and improved implementation. Therefore, participatory planning can improve results by improving implementation.

Quiz 8: Planning Processes and Techniques

____ set targets to create the knowledge and skills required for performance.

Javier and his team of engineers have gone through the blueprint of a new commercial complex and have underlined major issues that could crop up when work starts at the site. They have also thought of possible fixes to the issues. This is an example of _____.

Sahoko, the manager of a construction company, is in charge of allocating equipment and construction workers to different construction projects. She allocates the majority of equipment and workers to high priority projects. In this scenario, Sahoko creates a _____ budget.

Which of the following is true of "great goals"?

The team leader of an IT firm has called for a meeting of all software engineers to view and discuss the course of action for a new software creation project. This is an example of _____.

____ help(s) link tactical goals in means-end fashion with the accomplishment of strategic goals.

Laura is the owner of a boutique. She comes up with a new plan to improve the sale and distribution of the merchandise of her boutique. Which functional plan did Laura employ in this scenario?

____ set targets for actual performance results.

Identify and describe the steps in the planning process.

Silver Finance requires that its interest rate planning process include its employees, managers, some customers, and others who will be affected by the resulting plans and/or will be asked to help implement them. Silver Finance is utilizing _____.

When job performance is difficult to quantify, performance objectives can be stated as _____.

____ make(s) sure that goals everywhere in the organization are linked together to advance its overall mission or purpose.

Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of _____.

Which of the following is a characteristic of a "great goal"?

Aziza is an assistant manager at a popular retail outlet. She likes to keep her employees motivated and she insists that the sales team meet their daily sales target and strive to go beyond their targets for extra bonuses. Aziza can be regarded as a(n) _____ manager.

A magazine publishes forecasts of industry conditions, interest rates, unemployment trends, and national economies every quarter. It uses expert opinion to predict the future. This method of forecasting the future falls under the category of _____ forecasting.

LazyMart, an online retailer, hopes to be one of the most popular, highly efficient, and biggest e-tailers in the country. It wishes to excel in all its endeavors to serve customers. This is an example of a:

Which of the following is true of participatory planning?