Credence attributes are those attributes which are easiest to assess during the service encounter.
Correct Answer:
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Q12: The prepurchase stage begins with _.
A)perceived risk
B)formation
Q42: As a way of reducing risk and
Q43: The awareness of a need will drive
Q44: Lack of prior experience with the service
Q45: How do customers measure their satisfaction with
Q46: Experience attributes can be evaluated prior to
Q48: Customer delight is a function of three
Q49: Many high-contact services are being changed into
Q50: 'Perceived risk' refers to a consumer's judgement
Q51: A customer pays extra for the best
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