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Business
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Operations Management
Quiz 10: Managing Customer and Work Flows
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Question 81
Multiple Choice
For a single server, single queue system with an arrival rate of 6 customers per hour and a service rate of 15 customers per hour, what is the probability of exactly one customer in the system (to two decimal places) ?
Question 82
Multiple Choice
For a single server, single queue system with an arrival rate of 12 customers per hour and a service rate of 14 customers per hour, what is the mean server utilization (to two decimal places) ?
Question 83
Multiple Choice
The movement or transfer of work from the customer through the organization is referred to as?
Question 84
Multiple Choice
A work flow analysis should seek to find answers to all of the following except?
Question 85
Multiple Choice
For a single server, single queue system with an arrival rate of 8 customers per hour and a service rate of 10 customers per hour, what is the mean number of customers in the queue (to two decimal places) ?