To get better customer feedback on employee performance, _______ are used.
A) secret shoppers
B) consultants
C) peer ratings
D) employee comparisons

Question

Quizplus · Accepted Answer

Secret shoppers allow for unbiased feedback on employee performance, as they are not known to the employees being assessed. Consultants, peer ratings, and employee comparisons may also be useful, but secret shoppers provide a unique perspective.

To Get Better Customer Feedback on Employee Performance, _______ Are